Healthcare Customer Service

woman answering telephone call

Program Information

  • Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, Online Campus, West Allis Campus
  • Pathway: Healthcare
  • Program Code: 61-530-1
  • Offering: In-class, Online
  • Degree Type: Certificate
  • Start Dates: August/January

About the Healthcare Customer Service Certificate


This certificate includes instruction in medical terminology, healthcare computing and the customer service skills related to working in a healthcare setting. Students earning this certificate will be prepared for entry-level customer service positions in the healthcare industry.

You can apply your credits toward completing the Health Unit Coordinator, Medical Coding Specialist, Pharmacy Technician or Phlebotomy technical diplomas and Anesthesia Technology, Community Health & Nutrition Navigator, Health Information Technology or Healthcare Services Management associate degrees.



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Healthcare Services Management

Demonstrate leadership skills, manage support staff, and ensure efficient healthcare organizational workflows according to prescribed quality standards with the abilities attained through this program. All courses are offered via online format.

Health Unit Coordinator on phone

Health Unit Coordinator

Enter the healthcare field in a non-direct patient care role. This program prepares you for responsibilities such as order transcription, clerical support functions and customer service interactions.

Detailed Program Information

2024-25 Curriculum

Course Course Name Credits
HEALTH-101 Medical Terminology 3
HEALTH-104 Contemporary Healthcare Practices 2
HEALTH-107 Digital Literacy for Healthcare 2


Program curriculum requirements are subject to change.

Some certificates can be earned while completing associate degrees and/or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; contact MATC for details.

All credits in certificate programs must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate’s requirements, the student’s transcript is notated with the credential earned.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

Search for available classes now (link) to see course descriptions, class times and locations.

Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.


Upon completion of specified coursework, students may be eligible for the following digital badge(s):


Important Dates

This program is an open entry program - students can enroll in open entry programs when enrollment begins each semester.

  • No prerequisite courses
  • Fall start: Registration for classes opens in April
  • Spring start: Registration for classes opens in November

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Events Calendar

Career Outlook


Entry-Level Healthcare-Related Customer Service Positions 


Last updated: 03/27/2024