Healthcare Customer Service

man signing form at counter while service rep watches

Program Information

  • Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
  • Pathway: Healthcare
  • Program Code: N/A
  • Offering: Online, In-class
  • Degree Type: Certificate
  • Start Dates: August/January

About the Healthcare Customer Service Certificate

Description

This certificate includes instruction in medical terminology, healthcare computing and the customer service skills related to working in a healthcare setting. Students earning this certificate will be prepared for entry-level customer service positions in the healthcare industry.

You can apply your credits toward completing the Health Unit Coordinator, Medical Coding Specialist, Pharmacy Technician or Phlebotomy technical diplomas and Anesthesia Technology, Health Information Technology or Healthcare Services Management associate degrees.

 


Healthcare Services Management pic

Healthcare Services Management

Demonstrate leadership skills, manage support staff, and ensure efficient healthcare organizational workflows according to prescribed quality standards with the abilities attained through this program. Most courses are offered via flexible online and hybrid (in-class/online) formats.

Health Unit Coordinator pic

Health Unit Coordinator

Enter the healthcare field in a non-direct patient care role. This program prepares you for responsibilities such as order transcription, clerical support functions and customer service interactions. Technical courses are offered via flexible hybrid (in-class/online) instructional format.

Detailed Program Information

2021-22 Curriculum

Course Course Name Credits
HEALTH-101 Medical Terminology 3
HEALTH-104 Culture of Healthcare 2
HEALTH-107 Digital Literacy for Healthcare 2
TOTAL CREDITS

7

Program curriculum requirements are subject to change.

Some certificates can be earned while completing associate degrees and/or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; contact MATC for details.

All credits in certificate programs must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate’s requirements, the student’s transcript is notated with the credential earned.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

Search for available classes now (link) to see course descriptions, class times and locations.

Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.

Important Dates

This program is an open entry program - students can enroll in open entry programs when enrollment begins each semester.

  • No prerequisite courses
  • Fall Start: Register for classes in April
  • Spring start: Register for classes in November

Additional deadlines and important dates can be found on Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Calendar

Career Outlook

POSSIBLE CAREERS

Entry-Level Healthcare-Related Customer Service Positions 

Scholarships

Learn about scholarship opportunities here.

Learn about Scholarships available for this program here: https://matc.academicworks.com
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Last updated: 05/22/2021