MATC Student Complaints & Appeals
COMPLAINTS |
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Speak Up For Safety |
In the event of a life-threatening emergency, dial 911 immediately. To report any disruptive, disturbing or destructive behaviors demonstrated by students, employees or visitors/guests: |
General Student Complaints |
To file a non-academic formal complaint: |
Academic Concerns |
To report concerns or a complaint regarding grading, classroom policies, course expectations, and other academic issues if they are not resolved by first speaking with your instructor (not to be used for final grades nor discrimination, see below): |
Equal Opportunity, Harassment, Title IX and Discrimination Complaints |
MATC seeks to be an educational and employment haven, free from unlawful discrimination and sex-based harassment. Toward that end, the district board has adopted clear policy statements prohibiting such behavior and processes to report it: |
Student Accommodation Discrimination Complaints |
MATC is committed to providing an accessible climate and environment for all students, employees, visitors and community. Therefore, the College does/will not discriminate on the basis of disability in its services, employment programs, educational programs or activities. Board Policy Accommodations (link) with appeal process Board Procedure for Accommodations (pdf) |
Ombudsperson |
MATC’s Office of the Ombudsperson (or Ombuds) is an alternate resource available for students and employees to informally raise and address college-related concerns, issues or conflicts. The office is guided by the principles of confidentiality, independence and neutrality and provides a safe, off-the-record and non-judgmental space for problem-solving and conflict resolution. |
APPEALS |
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Administrative Withdrawal Appeals |
Students who are administratively withdrawn for non-attendance from a course or multiple courses may appeal and request reinstatement if they disagree with their administrative withdrawal. |
Student Account Appeal |
Students are responsible for payment of tuition and fee charges for all classes in which they register. If a student encounters extenuating circumstances that impact their ability to attend and/or complete their registered courses, they may request an appeal to potentially reduce tuition and fee charges. |
Academic Suspension Appeal |
To appeal an Academic Suspension for failure to meet the four standards of Good Academic Standing: Board Policy on Standards of Academic Success (pdf) See Board Policy on Standards of Academic Success above for instructions on Filing an Appeal |
Grade Appeals |
To appeal a final course grade only (not for conflicts regarding course content or grade disputes for individual assignments, essays, homework etc.): |
Financial Aid Appeal |
A Financial Aid appeal must be based on mitigating circumstances or conditions: |
Credit for Prior Learning Appeal |
If a CPLE request has been denied, a student can appeal the decision within 7 business days from receipt of the decision: Board Policy (pdf) including appeal |
Promise & Promise for Adults Appeal |
If you either applied to Promise or Promise for Adults and were denied eligibility, are a qualified Promise student or Promise for Adults student who was disqualified during the semester, or a current Promise student or Promise for Adults student who needs to take a semester off: |
Distance Education Conducted Across State Lines Complaints |
To report concerns of out-of-state students to the Wisconsin Distance Learning Authorization Board (DLAB) regarding distance learning programs conducted across state lines under specific and limited circumstances: To Learn More or File a Complaint (link) |
Wisconsin Technical College System Concerns |
Students who attend a college that is part of the Wisconsin Technical College System (WTCS) can file complaints at the System level in three categories defined by the U.S. Department of Education, including complaints that:
Note: A formal complaint must have been filed through MATC's complaint process prior to filing a complaint with WTCS. |