IT Computer Support Specialist

IT Computer Support Specialist pic

Program Information

  • Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
  • Pathway: STEM
  • Program Code: 10-154-3
  • Offering: Online, In-class
  • Degree Type: 2-Year Degree (Associate)
  • Start Dates: August/January

About the Program

Description

This program prepares you for industry-sought certifications, including CompTIA’s A+, Network +, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Computer support specialists are in high demand locally and throughout the United States. Typical job titles include junior help desk technician, junior support specialist, Apple support specialist, mobile device support specialist, desktop support specialist and IT field technician.

You can earn the IT Computer Support Technician, IT Help Desk Support Specialist and IT User Support Technician technical diplomas on the way to completing this associate degree.

Additional program details: The hands-on activities use state-of-the-art technologies. Keys to your success in the program are effective people interaction skills, analytical problem-solving skills, ability to work independently and in a team setting, and good written and oral communications skills. Find more information about the program at matcitsupport.org.


Related Programs

IT computer support technician photo

IT Computer Support Technician

This program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.

support technician at the computer

Level 2 - Service Center Technician

This certificate provides preparation for CompTIA's Network+ and Security+ certifications, HDI's Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for Level 2 - Service Center support.

Detailed Program Information

2020-21 Curriculum


Semester Course Course Name Credits
(1) ENG-195 Written Communication ^  ↑ 
(or) ENG-201 English 1 ‡
3
(1) ITSUP-101 Computer Information Systems Fundamentals ^  ↑  3
(1) ITSUP-109 Microsoft Office for IT Professionals ^  ↑  3
(1) ITSUP-111 CompTIA A+ Software Support ^  ↑  3
(1) ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ *  ↑  3
(2) ENG-197 Technical Reporting
(or) Any 200-level ENG or SPEECH course
3
(2) ITNET-101 Network Communications (Network+) ^  ↑  3
(2) ITSUP-102 CompTIA A+ Essentials ^  ↑  3
(2) ITSUP-177 Introduction to IT Projects, Teamwork and Self-Management  ↑  3
(2) ITSUP-197 Business Data Analytics 3
(3) ITSUP-150 Mobile Device Repair and Support *  ↑  3
(3) ITSUP-152 Apple OSX Certified Support Professional (ACSP) *  ↑  3
(3) ITSUP-155 IT Career Skills ^  ↑  3
(3) MATH-123 Math With Business Applications ‡
(or) Any 200-level MATH course
3
(3) SOCSCI-197 Contemporary American Society
(or) Any 200-level SOCSCI or HIST course
3
(4) ELECTIVES (Three credits needed)
Suggested electives include:
ITSUP-156, ITDEV-150, ITNET-112
3
(4) ITSEC-124 Network Security (Security+) ^  ↑  3
(4) ITSUP-106 Linux Support 1
(4) ITSUP-153 Mobile Device Administration *  ↑  3
(4) ITSUP-198 Computer Support Specialist Internship ‡  ↑  1
(4) ITSUP-199 Integrated Project - Computer Support Specialist  ↑  1
(4) PSYCH-199 Psychology of Human Relations
(or) Any 200-level PSYCH course
3
TOTAL CREDITS 60

( ) Semester order for full-time students.
‡ Prerequisite required.
^ Counts toward earning the IT Computer Support Technician technical diploma.
↑  Counts toward earning the IT Help Desk Support Specialist technical diploma.
* Counts toward earning the IT User Support Technician technical diploma.

Program curriculum requirements are subject to change.

This Assoicate in Applied Science program will transfer to one or more four-year institutions.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

To see course descriptions, class times, locations or to register online:
Students already enrolled in an MATC program can visit Self Service Student Planning.
All others can access this information through INFOnline.

Important Dates

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Calendar

Program Outcomes

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end-user support
  • Solve information technology problems
  • Demonstrate customer service skills as an IT professional

Career Outlook

IT support specialists are in high demand.

Possible Careers

Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician

Admission Requirements

One year of high school-level algebra.

Scholarships

Learn about scholarship opportunities here.

Learn about Scholarships available for this program here: https://matc.academicworks.com
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QUESTIONS?

STEM Academic & Career Pathway
414-297-6319stempathway@matc.edu

Downtown Milwaukee Campus, Main Building, Room M312-314
Mequon Campus, Room A108-110
Oak Creek Campus, Room A121
West Allis Campus, Room 103

Last updated: 07/10/2020