Level 2 - Service Center Technician

support technician at the computer

Program Information

  • Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
  • Pathway: STEM
  • Program Code: N/A
  • Offering: In-class
  • Degree Type: Certificate
  • Start Dates: August/January

About the Program

DESCRIPTION

This certificate provides preparation for CompTIA's Network+ and Security+ certifications, HDI's Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for Level 2 - Service Center support.

You can apply your credits toward completing the IT Computer Support Technician technical diploma, IT Help Desk Support Specialist technical diploma and IT Computer Support Specialist associate degree.

Find more information about the program at matcitsupport.org.


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Receive Apple support training, along with mobile device repair and administration, through this 12-credit program. The coursework will prepare you for Apple ACSP, CompTIA’s Mobility+ and HDI-SCA, HDI-DST, and ITIL Foundation industry-standard certifications.

Detailed Program Information

2020-21 Curriculum

Semester Course Course Name Credits
(1) ITSUP-101 Computer Information Systems Fundamentals 3
(1) ITSUP-109 Microsoft Office for IT Professionals 3
(1) ITSUP-140 Support Center Analyst
(HDI-SCA, HDI-DST, ITIL)
3
TOTAL CREDITS 9

Curriculum requirements are subject to change.

All credits must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate's requirements, the student's transcript is notated with the credential earned.

Some certificates can be earned while completing associate degrees and/or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; consult an MATC advisor for information.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

To see course descriptions, class times, locations or to register online:
Students already enrolled in an MATC program can visit Self Service Student Planning.
All others can access this information through INFOnline.

Important Dates

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Calendar

Career Outlook

POSSIBLE CAREERS

Desktop Support Specialist
Service Center Technician

Admission Requirements

One year of high school-level algebra.

Scholarships

Learn about scholarship opportunities here.

Learn about Scholarships available for this program here: https://matc.academicworks.com
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QUESTIONS?

STEM Academic & Career Pathway
414-297-6319stempathway@matc.edu

Downtown Milwaukee Campus, Main Building, Room M312-314
Mequon Campus, Room A108-110
Oak Creek Campus, Room A121
West Allis Campus, Room 103

Last updated: 04/23/2020