IT Computer Support Technician

IT computer support technician photo

Program Information

  • Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
  • Pathway: STEM
  • Program Code: 31-154-6
  • Offering: In-class
  • Degree Type: Technical Diploma
  • Start Dates: August/January

About the IT Computer Support Technician Diploma

Description

This program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.

According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17% from 2012 to 2022.

You can earn the Level 2 - Service Center Technician, Microsoft Enterprise Desktop Support Specialist and Service Center Technician certificates on the way to completing this technical diploma. Your credits can be applied to completing the IT Computer Support Specialist associate degree.

Find more information about the program at matcitsupport.org.


Related Programs

support technician at the computer

Level 2 - Service Center Technician

This certificate provides preparation for CompTIA's Network+ and Security+ certifications, HDI's Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for Level 2 - Service Center support.

IT Computer Support Specialist pic

IT Computer Support Specialist

This program prepares you for industry-sought certifications, including CompTIA’s A+, Network +, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Detailed Program Information

2020-21 Curriculum


Semester Course Course Name Credits
(1) ENG-195 Written Communication
(or) ENG-201 English 1 ‡
3
(1) ITSUP-101 Computer Information Systems Fundamentals ^ * 3
(1) ITSUP-109 Microsoft Office for IT Professionals *  ↑  3
(1) ITSUP-111 CompTIA A+ Software Support  ↑  3
(1) ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ *  ↑  3
(2) ITNET-101 Network Communications (Network+) 3
(2) ITSEC-124 Network Security (Security+) 3
(2) ITSUP-102 CompTIA A+ Essentials ^ 3
(2) ITSUP-155 IT Career Skills 3
TOTAL CREDITS 27

( ) Semester order for full-time students.
‡ Prerequisite required.
* Counts toward earning the Level 2 - Service Center Technician certificate.
↑ Counts toward earning the Microsoft Enterprise Desktop Support Specialist certificate.
^ Counts toward earning the Service Center Technician certificate.

Program curriculum requirements are subject to change.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

To see course descriptions, class times, locations or to register online:
Students already enrolled in an MATC program can visit Self Service Student Planning.
All others can access this information through INFOnline.

2020-2021 Program Card

View/print the program card: front (jpg) | back (jpg)

Important Dates

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Calendar

Program Outcomes

  • Provide entry-level end-user support
  • Manage operating systems and application software
  • Support information technology hardware                              
  • Provide basic network support for existing network installations

Career Outlook

According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17% from 2012 to 2022.

Possible Careers

Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician

Admission Requirements

  • One year of high school-level algebra
  • Knowledge of computer fundamentals

Scholarships

Learn about scholarship opportunities here.

Learn about Scholarships available for this program here: https://matc.academicworks.com
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QUESTIONS?

STEM Academic & Career Pathway
414-297-6319stempathway@matc.edu

Downtown Milwaukee Campus, Main Building, Room M312-314
Mequon Campus, Room A108-110
Oak Creek Campus, Room A121
West Allis Campus, Room 103

Last updated: 08/28/2020