Office of the Ombudsperson

The Office of the Ombudsperson

“An Alternate Path for Problem-Solving”

MATC’s Office of the Ombudsperson (or Ombuds) is an alternate resource available for students and employees to informally raise and address college-related concerns, issues or conflicts. The office is guided by the principles of confidentiality, independence and neutrality and provides a safe, off-the-record and non-judgmental space for problem-solving and conflict resolution.

Separate teams serve students and employees. Contact the relevant office when you: 

  • Need an impartial and confidential ear and sounding board to talk through their problem
  • Think they have been treated unfairly or inappropriately
  • Want to formally report a problem, but first want to get a sense of the process and possible outcomes
  • Want to discuss a college policy or practice that they feel is unfair or problematic
  • Have been through a formal hearing or process and they think procedural errors were made
  • Don’t know where to turn for assistance
  • Need someone to help mediate a conflict or facilitate a discussion between them and another person or group they are having a dispute with


For Students

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For Employees

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Ombuds Services Disclaimer

By electing to voluntarily use the ombuds services, visitors agree to abide by the terms of use and not record any conversations with the ombuds and not seek to compel the ombudsperson to disclose any information received as a part of providing ombuds services in any other forum, such as a formal complaint proceeding or in a court of law.