Office of the Ombudsperson

The Office of the Ombudsperson

“An Alternative Path for Problem-Solving”

MATC’s Office of the Ombudsperson (or Ombuds) is an alternate resource available for students to informally raise and address college-related concerns, issues or conflicts. The office is guided by the principles of confidentiality, independence and neutrality and provides a safe, off-the-record and non-judgmental space for problem-solving and conflict resolution.

HOW CAN AN OMBUDS HELP?

The ombuds (pronunciation: om-budz) can assist in resolving difficult issues by offering a range of services for students. The ombuds can:

  • Listen to concerns without judgment; help in clarifying thoughts, feelings and goals; and assist in creating strategies for resolving problems/conflicts
  • Answer questions or refer visitors to someone who can
  • Identify and help analyze problems and explore and evaluate options for addressing them. Visitors to our office choose their path of resolution.
  • Informally mediate disputes or facilitate discussions between individuals or groups
  • Address issues prior to using existing formal channels offered by the college
  • Provide coaching on effective conflict management
  • Explain related college policies, procedures and processes 

The ombuds cannot:

  • Participate/conduct any internal or external formal investigations or hearings
  • Represent or advocate for any individual or the college
  • Offer legal advice or psychological counseling
  • Disclose identifying information about visitors unless given permission by the visitor or required by law
  • Receive official notice on behalf of the college

Using the services of the ombuds is completely voluntary. Examples of situations when students may want to consider contacting the Office of the Ombudsperson include, but are not limited to, when they:

  • Need an impartial and confidential ear and sounding board to talk through their problem
  • Think they have been treated unfairly or inappropriately
  • Want to formally report a problem, but first want to get a sense of the process and possible outcomes
  • Want to discuss a college policy or practice that they feel is unfair or problematic
  • Have been through a formal hearing or process and they think procedural errors were made
  • Don’t know where to turn for assistance
  • Need someone to help mediate a conflict or facilitate a discussion between them and another person or group they are having a dispute with
  • See attached ombuds brochure for more information (coming soon)

CONTACT US

Students may contact the Office of the Ombudsperson to schedule an appointment using the three methods listed below. Appointments will be conducted via phone, Google Hangout or in person. Confidential information should not be emailed or left on office voicemail messages. To safeguard confidentiality, we do not use email to provide ombuds services. 

Walk-ins are welcome; however at any given time the ombuds may be in a meeting with another student. It is recommended to call, email or complete an Ombuds Inquiry Form in advance if interested in meeting with the ombudsperson.

PHONE: 414-297-6294

EMAIL: ombuds@matc.edu 
Please be aware that email is not a secure or confidential method of communication.

INQUIRY FORM: Ombuds Inquiry form (link)

OFFICE HOURS: 7:30-11:30 a.m. \ 12:30-4:30 p.m. (Monday-Friday)
Presently due to COVID-19, in-person office hours are limited to Tuesdays only. However, virtual and phone appointments are available during the regular office hours posted.

After-hours meeting requests may be available with advance notice.

OFFICE LOCATION & ADDRESS
Milwaukee Area Technical College
Office of the Ombudsperson
700 West State Street
M Building, Room M358
Milwaukee, WI 53233

 

Ombuds Services Disclaimer

By electing to voluntarily use the ombuds services, visitors agree to abide by the terms of use and not record any conversations with the ombuds and not seek to compel the ombudsperson to disclose any information received as a part of providing ombuds services in any other forum, such as a formal complaint proceeding or in a court of law.