Microsoft Enterprise Desktop Support Specialist

Program Information

Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, Online Campus, West Allis Campus
Pathway: STEM
Program Code: 61-154-2
Offering: In-class, Online
Degree Type: Certificate
Start Dates: August/January

About the Microsoft Enterprise Desktop Support Specialist Certificate

DESCRIPTION

Skill sets gained will provide working knowledge to identify and resolve operating system, application and security issues; and to maintain and manage Windows 7 systems. Hands-on lab learning includes installations, deployments, configurations, maintenance and monitoring systems.

After earning this certificate, you can apply your credits toward completing the IT Computer Support Technician technical diploma, IT Help Desk Support Specialist technical diploma and IT Computer Support Specialist associate degree.

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Related Programs

IT Computer Support Technician

This program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.

IT Help Desk Support Specialist

Prepare for industry-sought certifications including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Detailed Program Information

2023-24 Curriculum

Course	Course Name	Credits
ITSUP-109	Microsoft Office for IT Professionals	3
ITSUP-111	CompTIA A+ Software Support	3
ITSUP-140	Support Center Analyst (HDI-SCA, HDI-DST, ITIL)	3
	TOTAL CREDITS	9

Curriculum requirements are subject to change.

All credits must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate's requirements, the student's transcript is notated with the credential earned.

Some certificates can be earned while completing associate degrees and/or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; consult an MATC advisor for information.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

To see course descriptions, class times and locations, visit the full course catalog (link).

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