Microsoft Enterprise Desktop Support Specialist

support specialist with phone headset

Program Information

  • Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
  • Pathway: STEM
  • Program Code: N/A
  • Offering: In-class
  • Degree Type: Certificate
  • Start Dates: August/January

About the Program

DESCRIPTION

Skill sets gained will provide working knowledge to identify and resolve operating system, application and security issues; and to maintain and manage Windows 7 systems. Hands-on lab learning includes installations, deployments, configurations, maintenance and monitoring systems.

You can apply your credits toward completing the IT Computer Support Technician technical diploma, IT Help Desk Support Specialist technical diploma and IT Computer Support Specialist associate degree. 

Additional program details: For program success, students need knowledge of computer fundamentals. Find more information about the program at matcitsupport.org.


Related Programs

IT computer support technician photo

IT Computer Support Technician

This program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.

IT Help Desk Support Specialist image

IT Help Desk Support Specialist

Prepare for industry-sought certifications including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Detailed Program Information

2020-21 Curriculum

Semester Course Course Name Credits
(1) ITSUP-109 Microsoft Office for IT Professionals 3
(1) ITSUP-111 CompTIA A+ Software Support 3
(1) ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) 3
TOTAL CREDITS 9

Curriculum requirements are subject to change.

All credits must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate's requirements, the student's transcript is notated with the credential earned.

Some certificates can be earned while completing associate degrees and/or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; consult an MATC advisor for information.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

To see course descriptions, class times, locations or to register online:
Students already enrolled in an MATC program can visit Self Service Student Planning.
All others can access this information through INFOnline.

Important Dates

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Calendar

Career Outlook

POSSIBLE CAREERS

Desktop Support Specialist
Service Center Technician

Admission Requirements

One year of high school-level algebra.

Scholarships

Learn about scholarship opportunities here.

Learn about Scholarships available for this program here: https://matc.academicworks.com
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QUESTIONS?

STEM Academic & Career Pathway
414-297-6319stempathway@matc.edu

Downtown Milwaukee Campus, Main Building, Room M312-314
Mequon Campus, Room A108-110
Oak Creek Campus, Room A121
West Allis Campus, Room 103

Last updated: 04/23/2020