IT Help Desk Support Specialist

IT Help Desk Support Specialist image

Program Information

  • Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
  • Pathway: STEM
  • Program Code: 31-154-7
  • Offering: In-class
  • Degree Type: Technical Diploma
  • Start Dates: August/January

About the IT Help Desk Support Specialist Diploma

DESCRIPTION

Prepare for industry-sought certifications including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Employment opportunities are expected to increase about 23% in Wisconsin, and 19% nationally, between 2014 and 2024.

You can earn the Level 2 - Service Center Technician, Microsoft Enterprise Desktop Support Specialist and Service Center Technician certificates on the way to completing this diploma. Your credits can be applied to completing the IT Computer Support Specialist associate degree.

Find more information about the program at matcitsupport.org.


Related Programs

IT Computer Support Specialist pic

IT Computer Support Specialist

This program prepares you for industry-sought certifications, including CompTIA’s A+, Network +, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

IT computer support technician photo

IT Computer Support Technician

This program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.

Detailed Program Information

2021-22 Curriculum

Course Course Name Credits
ENG-195 Written Communication
(or) ENG-201 English 1 ‡
3
ITSUP-101 Computer Information Systems Fundamentals ^ * 3
ITSUP-109 Microsoft Office for IT Professionals *  3
ITSUP-111 CompTIA A+ Software Support  3
ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ *  3
ITNET-101 Network Communications (Network+) 3
ITSUP-102 CompTIA A+ Essentials ^ 3
ITSUP-177 Introduction to IT Projects, Teamwork and Self-Management 3
ITSUP-150 Mobile Device Repair and Support 3
ITSUP-152 Apple OSX Certified Support Professional (ACSP) 3
ITSUP-155 IT Career Skills 3
ITSEC-124 Network Security (Security+) 3
ITSUP-153 Mobile Device Administration 3
ITSUP-198 Computer Support Specialist Internship ‡ 1
ITSUP-199 Integrated Project - Computer Support Specialist 1
TOTAL CREDITS 41

‡ Prerequisite required.
^ Counts toward earning the Service Center Technician certificate.
* Counts toward earning the Level 2 - Service Center Technician certificate.
↑ Counts toward earning the Microsoft Enterprise Desktop Support Specialist certificate.

Program curriculum requirements are subject to change.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

Search for available classes now (link) to see course descriptions, class times and locations.

Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.

2021-2022 Program Card

View/print the program card: front (png) | back (png)

Important Dates

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Calendar

Program Outcomes

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end-user support 

Career Outlook

Share your expertise and assist users with emerging technologies, cloud computing, software, computer, servers, networks and mobile devices. Employment opportunities are expected to increase about 23% in Wisconsin, and 19% nationally, between 2014 and 2024. 

Possible Careers

Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician

Admission Requirements

One year of high school-level algebra.

Scholarships

Learn about scholarship opportunities here.

Learn about Scholarships available for this program here: https://matc.academicworks.com
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READY TO TAKE THE NEXT STEP? 

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QUESTIONS?

STEM Academic & Career Pathway
414-297-6319
stempathway@matc.edu 

 

Last updated: 08/30/2021