Program Information
-
Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
- Pathway: STEM
- Program Code: 31-154-7
- Offering: In-class
- Degree Type: Technical Diploma
- Start Dates: August/January
About the IT Help Desk Support Specialist Diploma
DESCRIPTION
Prepare for industry-sought certifications including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
Employment opportunities are expected to increase about 23% in Wisconsin, and 19% nationally, between 2014 and 2024.
You can earn the Level 2 - Service Center Technician, Microsoft Enterprise Desktop Support Specialist and Service Center Technician certificates on the way to completing this diploma. Your credits can be applied to completing the IT Computer Support Specialist associate degree.
Find more information about the program at matcitsupport.org.
Related Programs
IT Computer Support Specialist
This program prepares you for industry-sought certifications, including CompTIA’s A+, Network +, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
IT Computer Support Technician
This program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.
Detailed Program Information
2020-21 Curriculum
| Semester | Course | Course Name | Credits |
|---|---|---|---|
| (1) | ENG-195 | Written Communication (or) ENG-201 English 1 ‡ |
3 |
| (1) | ITSUP-101 | Computer Information Systems Fundamentals ^ * | 3 |
| (1) | ITSUP-109 | Microsoft Office for IT Professionals * ↑ | 3 |
| (1) | ITSUP-111 | CompTIA A+ Software Support ↑ | 3 |
| (1) | ITSUP-140 | Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ * ↑ | 3 |
| (2) | ITNET-101 | Network Communications (Network+) | 3 |
| (2) | ITSUP-102 | CompTIA A+ Essentials ^ | 3 |
| (2) | ITSUP-177 | Introduction to IT Projects, Teamwork and Self-Management | 3 |
| (3) | ITSUP-150 | Mobile Device Repair and Support | 3 |
| (3) | ITSUP-152 | Apple OSX Certified Support Professional (ACSP) | 3 |
| (3) | ITSUP-155 | IT Career Skills | 3 |
| (4) | ITSEC-124 | Network Security (Security+) | 3 |
| (4) | ITSUP-153 | Mobile Device Administration | 3 |
| (4) | ITSUP-198 | Computer Support Specialist Internship ‡ | 1 |
| (4) | ITSUP-199 | Integrated Project - Computer Support Specialist | 1 |
| TOTAL CREDITS | 41 |
( ) Semester order for full-time students.
‡ Prerequisite required.
^ Counts toward earning the Service Center Technician certificate.
* Counts toward earning the Level 2 - Service Center Technician certificate.
↑ Counts toward earning the Microsoft Enterprise Desktop Support Specialist certificate.
Program curriculum requirements are subject to change.
Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).
To see course descriptions, class times, locations or to register online:
Students already enrolled in an MATC program can visit Self Service Student Planning.
All others can access this information through INFOnline.
2020-2021 Program Card
View/print the program card: front (jpg) | back (jpg)
Important Dates
Deadlines and important dates can be found on:
Cost & Aid Deadlines
Also, you can find dates and deadlines on the MATC Calendar
Program Outcomes
- Manage information technology hardware
- Support computer networks
- Provide end-user support
Career Outlook
Share your expertise and assist users with emerging technologies, cloud computing, software, computer, servers, networks and mobile devices. Employment opportunities are expected to increase about 23% in Wisconsin, and 19% nationally, between 2014 and 2024.
Possible Careers
Junior Help Desk TechnicianJunior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician
Admission Requirements
One year of high school-level algebra.
Scholarships
Learn about scholarship opportunities here.
Learn about Scholarships available for this program here: https://matc.academicworks.com
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QUESTIONS?
STEM Academic & Career Pathway
414-297-6319, stempathway@matc.edu
Downtown Milwaukee Campus, Main Building, Room M312-314
Mequon Campus, Room A108-110
Oak Creek Campus, Room A121
West Allis Campus, Room 103