Bilingual Office Assistant

Bilingual office assistant at work pic

Program Information

  • Location: West Allis Campus
  • Pathway: Business & Management
  • Program Code: 31-106-6
  • Offering: In-class
  • Degree Type: Technical Diploma, Bilingual
  • Start Dates: August/January/March

About the Bilingual Office Assistant Diploma


Students fluent in English and a second language will be prepared for bilingual office positions after completing this program. You will use Microsoft software to produce documents in both languages; and will use the internet, videoconferencing and other technologies. All courses, except foreign language instruction, are taught in English.

There is a strong need for bilingual office workers to serve diverse communities.

This technical diploma ladders into the Administrative Professional associate degree. Contact an MATC advisor for details.

Additional program details: You will practice international communications via computer videoconferencing, internet, telephone, fax and standard mail. The duties of bilingual office assistants vary, depending on the employer, such as providing customer service or performing administrative functions.

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Detailed Program Information

2020-21 Curriculum

Semester Course Course Name Credits
(1) ENG-195 Written Communication Skills
(or) ENG-201 English 1 ‡
(1) OFTECH-101 Office Technologies 1 3
(1) OFTECH-103 Keyboard and Keypad 1
(1) OFTECH-119 Information Management 3
(1) OFTECH-183 Bilingual Customer Service Skills 3
(2) FLANG-123 Intermediate Spanish ‡ *
(or) FLANG-218 Spanish 5: Conversation, Grammar and Current Topics ‡
(2) OFTECH-104 Budgeting Basics for Support Personnel 3
(2) OFTECH-122 Basic English Essentials 3
(2) OFTECH-133 Business Document Production 1 ‡ 3
(2) OFTECH-136 Keyboarding Skill Development 1 ‡ 1
(3) OFTECH-165 Administrative Office Procedures 3
(3) OFTECH-184 MS Office: Word, Excel, Access and PowerPoint ‡ 3
(3) OFTECH-190 Bilingual Office Assistant Internship ‡ 1

( ) Semester order for full-time students.
‡ Prerequisite required.
* Another foreign language courses may be substituted for the FLANG courses.

Student must earn a minimum 2.5 GPA in foreign language.

Program curriculum requirements are subject to change.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

To see course descriptions, class times, locations or to register online:
Students already enrolled in an MATC program can visit Self Service Student Planning.
All others can access this information through INFOnline.

2020-2021 Program Card

View/print the program card: front (jpg) | back (jpg)

Important Dates

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Calendar

Program Outcomes

  • Perform accurate workplace communications
  • Use technology skills for business tasks
  • Perform routine office procedures
  • Demonstrate professionalism and effective workplace relations

Career Outlook

This is an expanding career area. Government, businesses and education providers are actively recruiting bilingual office assistants to serve an increasingly diverse community. Bilingual office assistants provide customer service, administrative functions and other duties, depending on the organization.

Possible Careers

Bilingual Clerk
Bilingual Customer Service Representative
Bilingual Office Assistant
Bilingual Receptionist
International Assistant


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Learn about Scholarships available for this program here:
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Business & Management Academic & Career Pathway

Downtown Milwaukee Campus, Main Building, Room M312-314
Mequon Campus, Room A108-110
Oak Creek Campus, Room A121
West Allis Campus, Room 103

Last updated: 08/21/2020