Bilingual Clerical and Customer Support Clerk

Bilingual Clerical and Customer Support Clerk

Program Information

  • Location: West Allis Campus
  • Pathway: Business & Management
  • Program Code: 30-106-11
  • Offering: In-class
  • Degree Type: Technical Diploma
  • Start Dates: August and January

About the Bilingual Clerical and Customer Support Clerk Diploma

DESCRIPTION

The 10 credits will offer wonderful training and confidence to the student when looking for a job. The student will acquire not only Computer skills, but also Customer Service, and Math/Budgeting skills.

Classes are offered at the West Allis Campus and at the MATC Education Center at Walker's Square.

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RELATED PROGRAMS

Bilingual office assistant at work pic

Bilingual Office Assistant

Students fluent in English and a second language will be prepared for bilingual office positions after completing this program. You will use Microsoft software to produce documents in both languages; and will use the internet, videoconferencing and other technologies. All courses, except foreign language instruction, are taught in English.

Administrative Support Specialist

Administrative Support Specialist

Get ready to take on key responsibilities that include operating new office technologies, performing and coordinating an office's administrative activities, and storing and integrating information for dissemination to staff and clients.

DETAILED PROGRAM INFORMATION

2023-24 Curriculum

Course Course Name Credits
OFTECH-101 Office Technologies 1 3
OFTECH-103 Keyboard and Keypad 1
OFTECH-104 Budgeting Basics for Support Personnel 3
OFTECH-183 Bilingual Customer Service Skills 3
TOTAL CREDITS 10

Program curriculum requirements are subject to change.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

Search for available classes now (link) to see course descriptions, class times and locations.

Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.

2023-24 Program Cards

View/print pdf (link)

Important Dates

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Events Calendar

Program Outcomes

  • Perform basic knowledge of Office 365 (Word Processing, Excel (Spreadsheets), PowerPoint (Presentations)
  • Use effective workplace communications
  • Apply technology skills to business and administrative tasks
  • Perform touch keying of the alphabetic keys.
  • Perform touch keying of the numeric and symbol keys.

Career Outlook

Students completing this certificate gain a competitive advantage when applying for positions in a wide variety of office settings. Completers can perform exceptional customer service and a full range of clerical duties including entering data into computer files, word-processing, and preparing budgets.

Admission Requirement

  • A high school diploma or GED

Scholarships

READY TO TAKE THE NEXT STEP? 

Use the buttons below to get more information, visit the college or apply now. 

Request Info    Visit Us    Apply Now

 

QUESTIONS?

Business & Management Academic & Career Pathway
414-456-5323
leadpathway@matc.edu

Last updated: 09/14/2023