Program Information
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Location: West Allis Campus
- Pathway: Business & Management
- Program Code: 30-106-11
- Offering: In-class
- Degree Type: Technical Diploma
- Start Dates: August and January
About the Bilingual Clerical and Customer Support Clerk Diploma
DESCRIPTION
The 10 credits will offer wonderful training and confidence to the student when looking for a job. The student will acquire not only Computer skills, but also Customer Service, and Math/Budgeting skills.
Classes are offered at the West Allis Campus and at the MATC Education Center at Walker's Square.
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RELATED PROGRAMS
Bilingual Office Assistant
Students fluent in English and a second language will be prepared for bilingual office positions after completing this program. You will use Microsoft software to produce documents in both languages; and will use the internet, videoconferencing and other technologies. All courses, except foreign language instruction, are taught in English.
Administrative Support Specialist
Get ready to take on key responsibilities that include operating new office technologies, performing and coordinating an office's administrative activities, and storing and integrating information for dissemination to staff and clients.
DETAILED PROGRAM INFORMATION
2024-25 Curriculum
| Course | Course Name | Credits |
|---|---|---|
| OFTECH-101 | Office Technologies 1 | 3 |
| OFTECH-103 | Keyboard and Keypad | 1 |
| OFTECH-104 | Budgeting Basics for Support Personnel | 3 |
| OFTECH-183 | Bilingual Customer Service Skills | 3 |
| TOTAL CREDITS | 10 |
Program curriculum requirements are subject to change.
Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
Search for available classes now (link) to see course descriptions, class times and locations.
Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.
Important Dates
Deadlines and important dates can be found on:
Cost & Aid Deadlines
Also, you can find dates and deadlines on the MATC Events Calendar
Program Outcomes
- Perform basic knowledge of Office 365 (Word Processing, Excel (Spreadsheets), PowerPoint (Presentations)
- Use effective workplace communications
- Apply technology skills to business and administrative tasks
- Perform touch keying of the alphabetic keys.
- Perform touch keying of the numeric and symbol keys.
Career Outlook
Admission Requirement
- A high school diploma or GED
Scholarships
READY TO TAKE THE NEXT STEP?
Use the buttons below to get more information, visit the college or apply now.
Request Info Visit Us Apply Now
QUESTIONS?
Business & Management Academic & Career Pathway
414-456-5323
leadpathway@matc.edu