Program Information
-
Location: Oak Creek Campus
- Pathway: Business & Management
- Program Code: 05-106-3
- Offering: In-Person
- Degree Type: Badge, Technical Diploma
- Start Dates: August/January
About the Credential
This Bilingual Clerical Assistant Badge helps students prepare for jobs like Bilingual Customer Service Representative, Administrative Assistant, Office Clerk, Receptionist, and Sales Support Coordinator. Students will learn useful skills like working with Microsoft Office, typing, managing data, and handling basic financial tasks such as budgeting and payroll. They'll also improve their customer service skills, like speaking clearly, solving problems, and understanding different cultures. The program focuses on being professional, showing up on time, and communicating well in emails and phone calls. After completing the badge, students can work in roles like Customer Support Specialist, Billing Clerk, Data Entry Clerk, and Banking Clerk.How To Earn a Credential
MATC’s digital badges are an easy way for earners to share their verifiable knowledge and skills both socially and professionally.
All MATC’s digital badges are earned when the identified course(s) within the badge are all completed with a grade of C or better. This more immediate method of delivering credentials allows our students to showcase their hard-earned skills faster and stand out to employers sooner.
Earning Criteria
| Course | Course Name | Credits |
|---|---|---|
| OFTECH-101 | Office Technologies | 3 |
| OFTECH-103 | Keyboard & Keypad | 1 |
| OFTECH-104 | Budgeting Basics for Support Personnel | 3 |
| OFTECH-182 | Customer Service Skills (monolingual) OR OFTECH-183 Bilingual Customer Service Skills (for Spanish speakers) |
3 |
| TOTAL CREDITS | 7 |
Tuition for Individual MicroCredentials and Badges is paid for by the student. However, if you plan to further your education with a Technical Diploma or Associate Degree, financial aid and scholarships may be available. Please meet with your Pathway Advisor before registering for more information.
Bilingual Office Assistant
Students fluent in English and a second language will be prepared for bilingual office positions after completing this program. You will use Microsoft software to produce documents in both languages; and will use the internet, videoconferencing and other technologies. All courses, except foreign language instruction, are taught in English.
Administrative Support Specialist
Get ready to take on key responsibilities that include operating new office technologies, performing and coordinating an office's administrative activities, and storing and integrating information for dissemination to staff and clients.
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