Bilingual Customer Service Skills

badge

Program Information

  • Location: West Allis Campus
  • Pathway: Business & Management
  • Program Code: 05-106-2
  • Offering: In-Person
  • Degree Type: Badge
  • Start Dates: August/January/March

About the Badge

Earners of this badge will have a formal understanding of effective bilingual customer service practices, which includes, but is not limited to, professionalism/ conventional behaviors of the workplace, as well as customer service etiquette for in-person, telephone, and email communication.


HOW TO EARN A BADGE

MATC’s digital badges are an easy way for earners to share their verifiable knowledge and skills both socially and professionally.  

All MATC’s digital badges are earned when the identified course(s) within the badge are all completed with a grade of C or better. This more immediate method of delivering credentials allows our students to showcase their hard-earned skills faster and stand out to employers sooner.

 

Earning Criteria

Course Course Name Credits
OFTECH-183 Bilingual Customer Service Skills 3-credit college-level course
TOTAL CREDITS 3

The cost of earning a digital badge is paid through tuition. If you are applying for the badge only, options include paying in full, a payment plan, or third-party sponsorship, however you will not be eligible for Financial Aid. If you earn the badge as part of a larger technical diploma or associate degree program, tuition also may be covered through Financial Aid.

 

Related Programs

Bilingual office assistant at work

Bilingual Office Assistant

Students fluent in English and a second language will be prepared for bilingual office positions after completing this program. You will use Microsoft software to produce documents in both languages; and will use the internet, videoconferencing and other technologies. All courses, except foreign language instruction, are taught in English.

READY TO TAKE THE NEXT STEP? 

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Last updated: 05/23/2025