IT User Support Technician

IT user support technician image

Program Information

  • Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
  • Pathway: STEM
  • Program Code: 30-154-6
  • Offering: In-class
  • Degree Type: Technical Diploma
  • Start Dates: August/January

About the IT User Support Technician Diploma

DESCRIPTION

Receive Apple support training, along with instruction in mobile device repair and administration, through this 12-credit program. The coursework will prepare you for Apple ACSP, CompTIA’s Mobility+ and HDI-SCA, HDI-DST, and ITIL Foundation industry-standard certifications.

Support technicians are in demand locally and nationally.

You can apply your credits toward completing the IT Computer Support Specialist associate degree.

Find more information about the program at matcitsupport.org.


Related Programs

IT Help Desk Support Specialist image

IT Help Desk Support Specialist

Prepare for industry-sought certifications including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

IT Computer Support Specialist pic

IT Computer Support Specialist

This program prepares you for industry-sought certifications, including CompTIA’s A+, Network +, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Detailed Program Information

2021-22 Curriculum

Course Course Name Credits
ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) 3
ITSUP-150 Mobile Device Repair and Support 3
ITSUP-152 Apple OSX Certified Support Professional (ACSP) 3
ITSUP-153 Mobile Device Administration 3
TOTAL CREDITS 12

Curriculum requirements are subject to change.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

To see course descriptions, class times and locations, visit the full course catalog (link).

Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.

Important Dates

Deadlines and important dates can be found on:
Cost & Aid Deadlines

Also, you can find dates and deadlines on the MATC Calendar

Program Outcomes

  • Support and maintain computer and mobile hardware
  • Support and maintain computer operating systems
  • Manage computer network connected devices
  • Demonstrate customer service skills as an IT professional

Career Outlook

According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17% from 2012 to 2022, which is faster than average for all occupations. Growth will be highest at firms that provide cloud-computing technology.

Possible Careers

IT Support Technician
Technical Coordinator
System Administrator

Admission Requirements

One year of high school-level algebra.

Knowledge of computer fundamentals.

Scholarships

Learn about scholarship opportunities here.

Learn about Scholarships available for this program here: https://matc.academicworks.com
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STEM Academic & Career Pathway
414-297-6319stempathway@matc.edu

Downtown Milwaukee Campus, Main Building, Room M312-314
Mequon Campus, Room A108
Oak Creek Campus, Room A121
West Allis Campus, Room 103

Last updated: 05/05/2021