Program Information
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Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, West Allis Campus
- Pathway: STEM
- Program Code: 10-154-3
- Offering: In-class
- Degree Type: 2-Year Degree (Associate)
- Start Dates: August/January
About the IT Computer Support Specialist degree
Description
This program prepares you for industry-sought certifications, including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
Computer support specialists are in high demand locally and throughout the United States. Typical job titles include junior help desk technician, junior support specialist, Apple support specialist, mobile device support specialist, desktop support specialist and IT field technician.
You can earn the IT Computer Support Technician, IT Help Desk Support Specialist and IT User Support Technician technical diplomas on the way to completing this associate degree.
Additional program details: The hands-on activities use state-of-the-art technologies. Keys to your success in the program are effective people interaction skills, analytical problem-solving skills, ability to work independently and in a team setting, and good written and oral communications skills. Find more information about the program at matcitsupport.org.
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Related Programs
IT Computer Support Technician
This program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.
Level 2 - Service Center Technician
This certificate provides preparation for CompTIA's Network+ and Security+ certifications, HDI's Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for Level 2 - Service Center support.
Detailed Program Information
2024-25 Curriculum
| Course | Course Name | Credits |
|---|---|---|
| ENG-195 | Written Communication ‡ ^ ↑ (or) ENG-201 English 1 ‡ |
3 |
| ITSUP-101 | Computer Information Systems Fundamentals ^ ↑ | 3 |
| ITSUP-109 | Microsoft Office for IT Professionals ^ ↑ | 3 |
| ITSUP-111 | CompTIA A+ Software Support ^ ↑ | 3 |
| ITSUP-140 | Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ * ↑ | 3 |
| ENG-197 | Technical Reporting ‡ (or) Any 200-level ENG or SPEECH course |
3 |
| ITNET-101 | Network Communications (Network+) ^ ↑ | 3 |
| ITSUP-102 | CompTIA A+ Essentials ^ ↑ | 3 |
| ITSUP-177 | Introduction to IT Projects, Teamwork and Self-Management ↑ | 3 |
| ITSUP-197 | Business Data Analytics | 3 |
| ITSUP-150 | Mobile Device Repair and Maintenance * ↑ | 3 |
| ITSUP-152 | MacOS Support Essentials * ↑ | 3 |
| ITSUP-155 | IT Career Skills ^ ↑ | 3 |
| MATH-123 | Math With Business Applications ‡ (or) Any 200-level MATH course |
3 |
| SOCSCI-197 | Contemporary American Society (or) Any 200-level SOCSCI or HIST course |
3 |
| ELECTIVES | (Three credits) Suggested electives include: ITSUP-156, ITDEV-150, ITNET-112 |
3 |
| ITSEC-124 | Network Security (Security+) ^ ↑ | 3 |
| ITSUP-106 | Linux Support | 1 |
| ITSUP-153 | Mobile Device Administration * ↑ | 3 |
| ITSUP-198 | Computer Support Specialist Internship ‡ ↑ | 1 |
| ITSUP-199 | Integrated Project - Computer Support Specialist ↑ | 1 |
| PSYCH-199 | Psychology of Human Relations (or) Any 200-level PSYCH course |
3 |
| TOTAL CREDITS | 60 |
‡ Prerequisite required.
^ Counts toward earning the IT Computer Support Technician technical diploma.
↑ Counts toward earning the IT Help Desk Support Specialist technical diploma.
* Counts toward earning the IT User Support Technician technical diploma.
Program curriculum requirements are subject to change.
This Assoicate in Applied Science program will transfer to one or more four-year institutions.
Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).
Search for available classes now (link) to see course descriptions, class times and locations.
Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.
Important Dates
Deadlines and important dates can be found on:
Cost & Aid Deadlines
Also, you can find dates and deadlines on the MATC Calendar
Program Outcomes
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end-user support
- Solve information technology problems
- Demonstrate customer service skills as an IT professional
Career Outlook
IT support specialists are in high demand.
Possible Careers
Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician
Admission Requirements
One year of high school-level algebra.
Scholarships
READY TO TAKE THE NEXT STEP?
Use the buttons below to get more information, visit the college or apply now.
Request Info Visit Us Apply Now
QUESTIONS?
STEM Academic & Career Pathway
414-297-6319
stempathway@matc.edu