Program Information
-
Location: Downtown Milwaukee Campus, Mequon Campus, Oak Creek Campus, Online Campus, West Allis Campus
- Pathway: STEM
- Program Code: 31-154-6
- Offering: Online, In-class
- Degree Type: Technical Diploma
- Start Dates: August/January
About the IT Computer Support Technician Diploma
Description
Coursework in this program prepares you for industry-sought certifications including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.
Computer support technicians are in demand locally and nationally.
You can earn the Level 2 - Service Center Technician, Microsoft Enterprise Desktop Support Specialist and Service Center Technician certificates on the way to completing this technical diploma. Your credits can be applied to completing the IT Computer Support Specialist associate degree.
Find more information about the program at matcitsupport.org.
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Related Programs
Level 2 - Service Center Technician
This certificate provides preparation for CompTIA's Network+ and Security+ certifications, HDI's Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for Level 2 - Service Center support.
IT Computer Support Specialist
This program prepares you for industry-sought certifications, including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
Detailed Program Information
2024-25 Curriculum
| Course | Course Name | Credits |
|---|---|---|
| ENG-195 | Written Communication ‡ (or) ENG-201 English 1 ‡ |
3 |
| ITSUP-101 | Computer Information Systems Fundamentals ^ * | 3 |
| ITSUP-109 | Microsoft Office for IT Professionals * ↑ | 3 |
| ITSUP-111 | CompTIA A+ Software Support ↑ | 3 |
| ITSUP-140 | Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ * ↑ | 3 |
| ITNET-101 | Network Communications (Network+) | 3 |
| ITSEC-124 | Network Security (Security+) | 3 |
| ITSUP-102 | CompTIA A+ Essentials ^ | 3 |
| ITSUP-155 | IT Career Skills | 3 |
| TOTAL CREDITS | 27 |
‡ Prerequisite required.
* Counts toward earning the Level 2 - Service Center Technician certificate.
↑ Counts toward earning the Microsoft Enterprise Desktop Support Specialist certificate.
^ Counts toward earning the Service Center Technician certificate.
Program curriculum requirements are subject to change.
Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).
Search for available classes now (link) to see course descriptions, class times and locations.
Already a student? You can visit Self-Service (link) and choose Student Planning to register for classes.
Important Dates
Deadlines and important dates can be found on:
Cost & Aid Deadlines
Also, you can find dates and deadlines on the MATC Calendar
Program Outcomes
- Provide entry-level end-user support
- Manage operating systems and application software
- Support information technology hardware
- Provide basic network support for existing network installations
Career Outlook
According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17% from 2012 to 2022.
Possible Careers
Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician
Admission Requirements
- One year of high school-level algebra
- Knowledge of computer fundamentals
Scholarships
READY TO TAKE THE NEXT STEP?
Use the buttons below to get more information, visit the college or apply now.
Request Info Visit Us Apply Now
QUESTIONS?
STEM Academic & Career Pathway
414-297-6319
stempathway@matc.edu