Coronavirus Disease 2019 (COVID-19)

Updates from MATC  

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Updated April 3, 2020

College leaders continue to meet daily as we plan for and respond to COVID-19. Please see these important updates.


It's not too late to apply for scholarships for the 2020-21 school year made possible by donors to the MATC Foundation. The scholarship application deadline is now April 19.


As Spring Break begins, MATC will only produce daily updates with new information or reminders as needed. Starting the week of April 13, watch for The Week Ahead for MATC Students each Monday with key information for you. Thank you for reading!


MATC is offering new options to students for grading in response to the impact of the coronavirus disease 2019 (COVID-19).

Just like a typical semester, every student will be assigned a letter grade for each course in Spring 2020. However, due to COVID-19, MATC is allowing a one-time opportunity for students to convert their A - U letter grades to Pass (P), Low Pass (LP) or No Pass (NP) this semester. 

  • Pass (P): Students who receive a C or better are eligible to convert to a Pass (P) grade for the course unless the programs or courses do not allow pass/no pass grading due to program accreditation standards or other external requirements. Students can contact their faculty with questions.

  • Low Pass (LP): Students who receive a C-, D+, D, or D- are eligible to convert to Low Pass (LP). 

  • No Pass (NP): Students who receive a Unsatisfactory (U) are eligible to convert to a No Pass (NP) grade. 

Students converting to Pass (P) or Low Pass (LP) grades will receive credit for the course and it will count toward their academic progress and completion of the academic program. These grades do not impact their Grade Point Average (GPA). No Pass (NP) grades will not result in credit for the course, but will not impact GPA. 

Students will be allowed to change their letter grade to the Pass / Low Pass / No Pass grade between receipt of final grades and September 4, 2020. This date is subject to an extension. This option will become available only after you receive your final grade. Instructions for how to request this change will be available at that time. 

Before opting for Pass / Low Pass / No Pass, students should talk with their instructors and/or their advisor to ensure this is their best option.


Frequently Asked Questions (FAQ)

What is happening with classes at MATC? Are in-person classes still moving to alternative/online delivery?

  • MATC is working to transition courses to alternative delivery (including online) wherever possible by Monday, April 13. 
  • Classes will start as they are determined to be ready to make the transition. With that in mind, a very small number of courses began Monday, March 23. Others started Monday, March 30 and still others starting Monday, April 13.
  • Students, please watch for messages from your instructors about the start dates for your courses. These messages will include instructions on how to access these courses. Students in courses that cannot easily transition to alternative delivery/online instruction will get specific messages from their instructors as well about next steps.

Are campuses closed? Can I come in to get something I left behind?

  • All MATC campuses and education centers will remain closed until further notice.
  • Supervisors are identifying employees needed to maintain essential business operations and will be in communication to give instructions to those individuals. For essential employees, remote access instructions are available on myMATC
  • During this period, non-essential employees may need to retrieve items from their work area. The Public Safety Department and the Operations Department have developed the following procedure. Before you can access the campus, make arrangements via email to which includes: Employee’s name, Employee’s home/cell phone number, Employee’s email address, Campus and room or office you need to access, Desired dates and times for access, as well as items to be retrieved. A member of the Operations team will contact you within 24 hours (excluding weekends) to coordinate a date and time to access the campus you requested. 

Are summer classes happening?

  • Summer can be a good time to make progress toward educational goals.
  • Summer classes will begin in online formats on Sunday, June 7. 
  • MATC is planning to offer in-person lab classes using social distancing protocols, beginning on Monday, June 8 on all campuses. 
  • This schedule will avoid in-person lab classes at the Downtown Milwaukee Campus during the Democratic National Convention scheduled the week of July 13.

When can I register for summer and fall?

  • MATC has set new dates for summer and fall registration. Priority registration gives current program students the first opportunity to register. Open registration is the first opportunity to register for new students and non-program students. Program students can use a new registration tool at to both register for classes and plan for future semesters. Non-program students can continue to register at
  • Talk with an advisor before you register by emailing!
  • Priority registration for Summer and Fall 2020 will now begin: 
    • Monday, April 20: For veteran, continuing program students 
    • Tuesday, April 21: For all continuing program students 
  • Open registration for Summer and Fall 2020 will now begin: 
    • Friday, April 24: Non-program / New veteran students
    • Monday, April 27: Open registration for all students 

Will I get a refund for my class if I withdraw due to the COVID-19 outbreak?

For the remainder of the Spring 2020 semester, the college is transitioning all classes into online delivery format where appropriate and whenever possible. MATC’s goal is to continue to provide safe and high quality education in an accessible way so students can complete coursework.

Instructors have been contacting each student with a plan for course completion. The following guidelines apply for refunds: 

  • For classes that will continue in an online format, no refund will be issued.  
  • If a student elects to discontinue the course, the student can file an appeal for a refund through the normal college process. Students have until May 8, 2020 to submit an appeal. Each appeal will be reviewed on a case-by-case basis.  
  • If you are a Financial Aid recipient, withdrawing from a class may negatively impact your financial aid. Please reach out to a Financial Aid advisor prior to making the decision by emailing
  • If MATC cancels a course that has not started, the student will be issued a full refund.

What’s happening with the graduation ceremony (commencement) in May?

  • We know this is very disappointing to all involved, but MATC decided to cancel the May 15 in-person graduation ceremony for the health and safety of all involved. Graduating students will be invited to participate in the December commencement to celebrate their achievements. We offer this to provide a clear and immediate option to students who planned to participate in May. We are still exploring other options as well.
  • May graduation deposits will be refunded. Students who have not yet applied but want to participate in Winter  Commencement have until October 31 to apply.
  • The college continues to work with faculty and students to move classes to alternative delivery/online where possible by April 13 to support students' completion of certificates, degrees and diplomas. The college still intends to send diplomas when students complete their programs as we typically would.

What is happening with the petitioning process for programs?

Students who have petitioned to enter a program will be notified by March 31 as scheduled. A team is meeting to ensure that petition letters are sent soon. Students with specific questions should contact Rosy Lopez.

Is MATC still processing admission applications?

Yes! We are excited to welcome new students and are processing applications every weekday. Our admissions team is working remotely to serve you! If you have questions, please send to

Is child care still available?

Child care services are no longer available until further notice.

Will employees and student workers be paid?

Pay to all employees will continue. This includes employees who are 100% grant-funded. Employees should have entered timesheets through the pay period ending April 18 by March 20.  Part-time employees should enter hours for their typical work week. Part-time faculty will not need to submit timesheets and will be paid based upon their load. This includes student workers and work study students.The college will ensure that they are paid for hours typically worked.

What emergency resources are available for students?

  • During this emergency situation, the MATC’s Dreamkeeper Emergency Grant Assistance program is available to provide small grants (usually less than $500) to eligible students who are experiencing unexpected loss of income, health expenses, and other emergency needs. For more information, go to the Dreamkeepers application page
  • To support our students’ ability to continue their education, a team at the college is exploring how to expand eligible uses of this fund to address digital equity by providing technology resources to students to participate in online coursework. We are exploring this and meeting other emergency needs in partnership with the Local 212 FAST Fund. 
  • To make a gift to this fund, please go to and select Dreamkeepers Emergency Assistance Fund. 

I am very stressed about this situation. Where can I get help?

If you are in crisis and need immediate assistance, please call 911, or contact the following: 

  • National Suicide Prevention Lifeline:  1-800-273-8255
  • Milwaukee County Crisis Services:  414-257-7222
  • COPE Hotline--Ozaukee County crisis and supportive listening line:  262-377-2673
  • Veterans Crisis Line:  1-800-273-8255
  • Crisis Text Line: Text HOME to 741741

Other resources in Milwaukee and Ozaukee Counties:

  • IMPACT 211--Housing, shelter, mental health, and other support resources:  211
  • Sojourner Family Peace Center--Shelter & resources for victims of domestic abuse:  414-933-2722 
  • Advocates of Ozaukee--Shelter & resources for victims of domestic abuse: 262-284-3577
  • Family Sharing of Ozaukee--Food Pantry and Retail items: 262-284-3577
  • Local K-12 school districts may be providing free meals to area children. Information on MPS schools offering free meals can be found here. 

What is happening with financial aid, refunds and other checks? What is the refund date?

Financial aid refunds are going out as scheduled. There are no interruptions with refunds. Refunds were processed for distribution on April 1, 2020. Funds will be sent to Bank Mobile cards. Please disregard any previous dates shared.

In what order are refunds processed?

Funds are processed by the date students were “packaged.”  Students are “packaged” after verification is completed, after loan counseling and master promissory note (MPN) are completed.

What if I don’t have a BankMobile card to get my refund?

If you do not have a BankMobile card, log into BankMobile to select an alternate refund preference such as their personal bank account. Once the refund is sent to Bank Mobile, the student needs to work with BankMobile to have a card issued. 

Is the IT Helpdesk still available?

MATC information technology staff continues to provide support to students and employees with technology questions. To receive the fastest response, please email

How does Families First Coronavirus Response Act (FFCRA) affect leave for employees?

  • The Families First Coronavirus Response Act (FFCRA) is new federal legislation which may apply to those employees who are unavailable to work (remotely or as an essential employee) as a result of a qualifying COVID-19 reason. 
  • FFCRA provides expanded Family and Medical Leave Act (FMLA) leave and emergency paid sick leave. The law is in effect from April 1-December 31. Please click here to see the Department of Labor's summary of these leaves.
  • For additional information regarding leave under the FFCRA, please contact Rebecca Wincell, Manager- Benefits at 
  • Please be reminded that our existing FMLA leave policy and other college leave policies still apply to all other leave beyond that covered by the FFCRA.

I still have questions. How can I get answers?

MATC’s Emergency Response Team continues to meet daily to plan for the coming weeks, respond to issues as they arise and clarify employee and student instructions. Please direct employee and student questions to this site, If questions aren’t answered by the information provided here, please direct people to use the “Ask A Question” button.

How can I help limit the spread of COVID 19?

General prevention tips include:

  • Voluntary Home Isolation: Stay home when you are sick with respiratory disease symptoms. At the present time, these symptoms are more likely due to influenza or other respiratory viruses than to COVID-19-related virus. Seek medical advice in accordance with Centers for Disease Control (CDC) guidelines.
  • Respiratory Etiquette: Cover coughs and sneezes with a tissue, then throw it in the trash can.
  • Hand Hygiene: Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with 60%-95% alcohol.
  • Environmental Health Action: Routinely clean frequently touched surfaces and objects.

What should I do if I am concerned that I have been exposed to COVID-19?

  • According to the Centers for Disease Control and Prevention (CDC), if you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your healthcare provider immediately.

Have there been any cases of COVID-19 in the MATC community?

  • As previously announced, MATC has learned that a member of our college community has tested positive for COVID-19.
  • We know and understand that members of our community are interested in additional information regarding the individual who tested positive for COVID-19.
  • The level of information and detail we shared was based upon direct guidance from local health departments to balance transparency for the community with privacy for the individual.
  • Health departments are leading implementation of the communications protocol for this and all positive cases. 
  • Public health experts are anticipating continued increase in confirmed cases. 
Follow the guidelines from the Centers for Disease Control and Prevention (CDC) if you are sick with COVID-19 or believe you have it.

Where can I learn more information?

LOCAL Health Agencies


CDC Guidelines