Frequently Asked Questions - COVID-19

Financial Aid Office - FAQs Related to COVID-19

Q1:  Is the financial aid office still open?
Yes, remotely.  Although the campus is closed due to CORVID-19 precautions to the public, the Financial Aid Team is still available to assist students with questions or concerns. Students can email financial aid at  A team member will respond within 48 hours. 

Q2: Since the campus is closed, will my financial aid still be processed?
Yes, the Financial Aid Team is working remotely and administering all normal financial aid processes.  If a student is awaiting financial aid, our team is working to award and disburse aid. We encourage students to monitor their account in self-service.

Q3: I applied for financial aid for the 2020-21 school year.  When will I see my award letter?
Processing time for processing a FAFSA application is two weeks after we receive the application.  Students often receive confirmation from the Central Processing Center via email first when their FASFA is processed.  After the information is processed, the information is sent to MATC afterwards. Financial aid records are loaded into our system on a daily basis to determine eligibility.  The 2020-21 financial aid forms will be available April 21, 2020.  This information will be available in self-service.

Q4: Will financial aid processing be delayed due to COVID-19?
No, all processes are operating under normal timelines.

Q5: Will Satisfactory Academic Progress (SAP) for financial aid change due to COVID-19?
We are uncertain and await additional guidance from the Department of Education.  As outlined by the Department of Education, SAP must be measured at the end of the term.  On March 5, 2020, the Department of Education shared some flexibility to schools due to COVID-19.  This guidance allows students negatively impacted by CORVID-19 academically to complete appeals under this pandemic.  The Financial Aid Team will work with each student on a case-by-case basis to minimize any disruption to financial aid eligibility. 

Q6: As a Federal Work Study student, since the campus is closed due to COVID- 19, how will I earn my pay?
Work Study students who were still enrolled by 3/17/20 will continue to be paid based on their scheduled work hours through the end of the Spring 2020 semester.  Students do not need to complete or submit a timesheet. 

If a student dropped, classes prior to COVID-19 (3/17/20) Federal Work Study will be discontinued.

Q7: How do I submit my documents for financial aid?
Students are highly encouraged to submit documents electronically via email to Students may submit documents via faxes at 414-297-6466 or postal mail to:

Financial Aid
700 W State Street
Milwaukee WI 53233

Q8:  How often in financial aid funds applied to students accounts?
Financial aid disbursements occur weekly and are applied to student’s accounts.  The best way expedite refunds to students is for students to sign up for BankMobile.

Q9: Does the COVID-19 impact summer financial aid?
No.  The financial aid team continues to process student accounts as previous years.  Summer financial aid is based on remaining Direct Loan and Pell grant eligibility. Students are encouraged to enroll and complete the Summer Financial Aid Application by June 15, 2020.  

Q10: Since the campus is closed due to COVID-19, how do I get assistance completing the FAFSA
Although the Financial Aid Team is unable to assist in person, there are resources available to assist students who have questions.  As students are completing the application online, the Federal Student Aid Information Center at  will answers most questions.  Students can contact the FAFSA Customer Information Center at 1-800-433-3243 for assistance. Students may also send questions to and someone from the Financial Aid Team will respond within 48 hours.