Student Technology Assistance

Student Technology Assistance

MATC is pleased to offer access to technology for students who do not have access to required resources for their success. These resources include Chromebooks and wireless hot spots (internet access). If you need these resources, please see the sections below.

 

Chromebooks

Students who do not have access to a computer or other device to complete coursework can apply for a free Chromebook.

To be eligible for a chromebook a student must:

  1. Be enrolled for the current semester
  2. Have not already received a chromebook from MATC
  3. Not have access to a computer or other device necessary to complete their coursework

After applying for a Chromebook, students will be contacted via email by a member of the Student Technology Assistance Team regarding their status.

Chromebooks will be shipped directly to the address provided by the student on their Chromebook application. Once a student’s Chromebook ships, they will be sent an email with the tracking information.

Please note: We are unable to ship to PO Box addresses or out of state addresses. Please contact studenttechassistance@matc.edu if this applies to you.

Chromebooks do not need to be returned at the end of the semester - they are yours to keep!

Already have a Chromebook from MATC? Check out this Getting Started Guide!

Have questions or concerns? Please email studenttechassistance@matc.edu

Remote Access to MATC Computer Labs and Technology Access

We have acquired and installed software enabling students to remotely access campus instructional computer labs from home. For remote computer access using any Mac, PC, or Chromebook:

  1. Visit https://rca.matc.edu 
  2. Select “VMWare Horizon HTML ACCESS”
  3. Login with your MATC username and password
  4. Click “DR-LabStats1” to launch a virtual Windows 10 desktop.
  5. In the virtual desktop, double click on the LabStats shortcut.
  6. Select your desired computer lab after the web page opens and follow the instructions.
    If your computer lab is not listed, then contact your instructor. 

For additional information: https://labstats.com/blogs/faq-for-the-remote-access-dashboard/ (Frequently Asked Questions).

You may also contact the MATC IT Help Desk: 414-297-6541 or helpdesk@matc.edu.

Hot Spots

MATC has a limited number of wireless internet hot spots available for semester-long checkout.

Interested students can apply to receive a hot spot here (link)

To be eligible, a student must be enrolled during the current semester and not have reliable internet access.

After applying for a hot spot, students will be contacted via email by a member of the Student Technology Assistance Team regarding their status. If eligible, students will be given instructions regarding pickup.

Hot spots are due at the end of each semester unless they are renewed for the following term — students will receive instructions on renewal and return via email.

Frequently Asked Questions

  1. How do I apply for a Chromebook?
    a. You can apply for a Chrombook here (link)
  2. How do I apply for a hot spot?
    a. Applications for hot spots are open for Fall 2021.
    b. Once the application is open, you can apply here (link)
  3. What are the eligibility criteria for Chromebooks/hot spots?
    a. Eligible applicants must be registered in MATC classes for the semester that the device will be issued. If the applicant is not registered at the time of application, they will need to reapply once they have registered.
    b. Contact studenttechassistance@matc.edu with questions.
  4. Where is my Chromebook?
    a. Once a Chromebook has been shipped, the student will receive tracking information sent to the email address provided on their Chromebook application.
    b. Questions: contact studenttechassistance@matc.edu with questions.
  5. Where is my hot spot?
    a. Once your hot spot application has been processed, you will receive an email with instructions on picking up your hot spot.
    b. Questions: contact studenttechassistance@matc.edu with questions