IT SUPPORT UPDATE (03/24/2020)
Starting today you can chat with helpdesk@matc.edu in Google Hangouts by clicking the plus sign ( + ) in the upper left and searching “MATC-IT Helpdesk.” The HelpDesk is currently staffed 8 a.m.-7 p.m.
Helpdesk
Welcome to MATC Information Technology Helpdesk Services. Helpdesk Services provides computer hardware and software support for academic and administrative functions of the college. The department also supports students and faculty in general purpose labs at each of the three outlying campuses as well as providing Helpdesk services at all campuses.
Hours
- Monday - Friday, 7:30 a.m. to 7:00 p.m.
- Saturday - Sunday, 8 a.m. to 4 p.m. (Voicemail Attendant Only)
Summer Hours
- Monday - Friday, 7:30 a.m. to 4:30 p.m.
Saturday - Sunday, 8 a.m. to 4 p.m. (Voicemail Attendant Only)
To contact the Helpdesk By Phone
Dial: 414-297-6541
To Contact the HELPDESK Online
Follow the steps below
(returning users can skip to step 2)
Step 1 - Filling out a HELPDESK ticket
FOR FIRST TIME USERS
Step 1: Do you have an active MATC Account?
- Yes: Continue to step 2
- No: Activate your MATC account at: https://slpwm1.matc.edu/pwm/public/ActivateUser
Step 2: Do you know your MATC Password?
- Yes: Continue to step 3
- No: Reset your MATC password at: https://slpwm2.matc.edu/pwm
Step 3: Visit: https://matc.teamdynamix.com/TDClient/34/Portal/Home/
(You are now leaving the MATC web site and will be re-directed to a third-party web site.)
Step 4: Click "Submit a Ticket/Request"
Step 5: Click "IT Ticket Request"
Step 6: Click on the Service you require
Step 7: Click "Request Service"
Step 8: Login with your MATC Account
Step 9: Please fill in as much information as needed to address your issue and click Request button at the bottom of the page.
Step 2: Returning Users
Submit a Request using the following link
Visit: https://matc.teamdynamix.com/TDClient/34/Portal/Home/
and follow steps 4-9 above.
(You are now leaving the MATC web site and will be re-directed to a third-party web site.)