Help Desk

IT SUPPORT UPDATE (03/24/2020)

Starting today you can chat with helpdesk@matc.edu in Google Hangouts by clicking the plus sign ( + ) in the upper left and searching “MATC-IT Helpdesk.” The HelpDesk is currently staffed 8 a.m.-7 p.m.

Helpdesk

Welcome to MATC Information Technology Helpdesk Services. Helpdesk Services provides computer hardware and software support for academic and administrative functions of the college. The department also supports students and faculty in general purpose labs at each of the three outlying campuses as well as providing Helpdesk services at all campuses. 

Hours

  • Monday - Friday, 7:30 a.m. to 7:00 p.m.
  • Saturday - Sunday, 8 a.m. to 4 p.m. (Voicemail Attendant Only)


Summer Hours

  • Monday - Friday, 7:30 a.m. to 4:30 p.m.
    Saturday - Sunday, 8 a.m. to 4 p.m. (Voicemail Attendant Only)

To contact the Helpdesk By Phone 

Dial414-297-6541

To Contact the HELPDESK Online

Follow the steps below

(returning users can skip to step 2)

Step 1 - Filling out a HELPDESK ticket

FOR FIRST TIME USERS

 

 

Step 1: Do you have an active MATC Account?

 

Step 2: Do you know your MATC Password?

 

Step 3: Visit: https://matc.teamdynamix.com/TDClient/34/Portal/Home/
(You are now leaving the MATC web site and will be re-directed to a third-party web site.)

 

Step 4: Click "Submit a Ticket/Request"

 

Step 5: Click "IT Ticket Request"

 

Step 6: Click on the Service you require

 

Step 7: Click "Request Service"

 

Step 8: Login with your MATC Account

 

Step 9: Please fill in as much information as needed to address your issue and click Request button at the bottom of the page.

Step 2: Returning Users

Submit a Request using the following link

Visit: https://matc.teamdynamix.com/TDClient/34/Portal/Home/

and follow steps 4-9 above. 

(You are now leaving the MATC web site and will be re-directed to a third-party web site.)