Help Desk

IT SUPPORT UPDATE (03/24/2020)

Starting today you can chat with helpdesk@matc.edu in Google Hangouts by clicking the plus sign ( + ) in the upper left and searching “MATC-IT Helpdesk.” The Help Desk is currently staffed 8 a.m.-7 p.m.

Help desk

Welcome to MATC Information Technology Help Desk Services. Help Desk Services provides computer hardware and software support for academic and administrative functions of the college. The department also supports students and faculty in general purpose labs at each of the three outlying campuses as well as providing Help Desk services at all campuses. 

Hours

  • Monday - Friday, 7:30 a.m. to 7:00 p.m.
  • Saturday - Sunday, 8 a.m. to 4 p.m. (Voicemail Attendant Only)


Summer Hours

  • Monday - Friday, 7:30 a.m. to 4:30 p.m.
    Saturday - Sunday, 8 a.m. to 4 p.m. (Voicemail Attendant Only)

To contact the Help desk By Phone 

Dial: 414-297-6541

To Contact the HELP DESK Online

Follow the steps below

(returning users can skip to step 2)

Step 1 - Filling out a HELP DESK ticket

FOR FIRST TIME USERS

 

 

Step 1: Do you have an active MATC Account?

  • Yes: Continue to step 2
  • No: Contact the Help Desk to get your username and the default temporary password. 

 

Step 2: Do you know your MATC Password?

 

Step 3: Visit: https://matc.teamdynamix.com/TDClient/34/Portal/Home/
(You are now leaving the MATC website and will be re-directed to a third-party website.)

 

Step 4: Click "Submit a Ticket/Request"

 

Step 5: Click "IT Ticket Request"

 

Step 6: Click on the Service you require

 

Step 7: Click "Request Service"

 

Step 8: Login with your MATC Account

 

Step 9: Please fill in as much information as needed to address your issue and click Request button at the bottom of the page.

Step 2: Returning Users

Submit a Request using the following link

Visit: https://matc.teamdynamix.com/TDClient/34/Portal/Home/

and follow steps 4-9 above. 

(You are now leaving the MATC website and will be re-directed to a third-party website.)