Thursday – August 21, 2014

 

Got a Request?
  • You will now be able to log your requests for Information Technologies and Telecommunications at one easy location.
  • You will receive confirmation emails when your request is received or completed
  • You will be able to check the status of your incidents yourself.

Here's how:

1.

Log onto:  Click Here to Log on to the Request System

2.

You will be asked for your email address. 

 

IT Direct Screen shot 1

 

  

 

Note:  If this is the first time you are logging in, you will be prompted: "We cannot find the indicated email address." Key in your Last Name and click on Submit.  You will then be prompted for your First Name and Phone Number.  Click on Submit again.

 

 

3.

The following is main page that you will use for your requests:

 

IT Direct Screen shot 2

 

 

 

The first tab is IT Request. Submit your computer, telecommunications, audio-visual, and KTS requests here.

The second tab is My Requests. This will show you the status of your incidents that you submitted.

The third tab is Settings. You can change the settings of the email notifications sent to you.

4.

Step 1:   These fields are already completed for you.

 

 

 

Step 2: Location:  Complete the location information for where the problem is located. For example if the problem is in a classroom, list the classroom number. Note: For Downtown campus, choose Downtown Campus first. Then choose your building location.

 

 

 

Step 3: Select a Problem Type.You will need to click on the icon.  
     The icon will change to a red circle with the words ?Select?.  

After you click on the icon, the screen will flash for a second and then reappear.

 

The icon you selected will look like this: Ok Button

 

IT Direct Screen shot 3

 

Step 4:   Please describe your problem or request.  Give as much detail as possible to your problem or request. Suggestions of items to include:

 

  • List the steps that you have tried to resolve the problem.

  • When did the problem first start?

  • When do you need this problem/request resolved?

 

IT Direct Screen shot 4

5.

On IT Request tab, Step 5: Attachment.  You can attach a file to your incident, for example, a print screen of the error message.

6.

Step 6: Submittal Password.  The submittal password to submit an incident is : matc  Everyone at MATC will use this same password. If you forget the password, click on the "Forgot Password" link and an email will be sent to you with the password.

7.

Step 7: Submit.  Click on Submit to save your incident. You should receive an email with your incident number and details of the incident.


For emergencies, call the Help Desk (ext. 7-6541 or 414-297-6541).