Tuesday – January 15, 2019

IT- Microsoft Enterprise Desktop Support Specialist (2017-2018)

School of Business / Information Technology Career Cluster
All campuses


For Information: 414-297-6395

Mequon Campus, 262-238-2200
Oak Creek Campus, 414-571-4500
West Allis Campus, 414-456-5500

Also visit: matcitsupport.org


Overview: Skill sets gained through this eight-credit, three-class certificate program will provide working knowledge to identify and resolve operating system, application and security issues; and to maintain and manage Windows 7 systems. Hands-on lab learning includes installations, deployments, configurations, maintenance and monitoring systems.


Among the jobs that graduates of this program can qualify for:

• Desktop support technician/specialist

• IT support specialist


Admission Requirements:

• A high school diploma or GED

• One year of high school-level algebra

• Demonstration of proficiency in basic skills through a course placement assessment

Note: For program success, students need knowledge of computer fundamentals.


Career Pathway: After earning this certificate, the credits can be applied to completing the IT Computer Support Specialist associate degree. Contact an MATC advisor for information.

Related Programs: 
IT Computer Support Specialist Degree
IT Computer Support Technician Technical Diploma
IT Help Desk Support Specialist Technical Diploma
IT User Support Technician Technical Diploma
IT Level 2 - Service Center Technician Certificate
IT Service Center Technician Certificate

IT Computer Support Pathway: Learn how you can use MATC's IT Computer Support Pathway to start with a one-semester certificate to progress to higher educational credentials or get hired for an IT Computer Support job in the Milwaukee area.


Student Testimonials: Learn what students are saying about MATC's IT Computer Support Specialist program at http://matcitsupport.org/it-support-student-testimonials/


Curriculum effective 2017-18. 

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.







Managing Windows Desktop (Client) Operating System




Enterprise Desktop Support Technician




Support Center Analyst (HDI-SCA, HDI-DST, ITIL)



All credits must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificates's requirements, the student's transcript is notated with the credential earned.

Some certificates can be earned while completing associate degrees and/or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; consult an MATC advisor for information.

Curriculum requirements are subject to change.

For class times and locations or to register online, visit INFOnline.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.


This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).


Page updated October 2017.