Saturday – August 30, 2014

 

IT Computer Support Specialist
Associate in Applied Science Degree
School of Business
Oak Creek and West Allis campuses
Program Code: 10-154-3

For Information:
Oak Creek Campus, 414-571-4500
West Allis Campus, 414-456-5500

Overview — IT Computer Support Specialist prepares students for a career in computer information systems, with emphasis on  end-user support and help-desk training. The program provides the training necessary to assist in the development and maintenance of information systems, and to train and support employees using those systems. An internship is offered through the course ITSUP-198, Computer Support Specialist Internship. An Internet Skills certificate and a IT Computer Support Skills certificate are also available.

Career Outlook — Computer support specialists are in demand because computers are widely used in business information systems. Typical positions available to graduates of the program include PC specialist, PC end-user trainer, PC technician, computer applications technician, computer sales representative, network technician, help-desk support, PC support specialist, operation specialist and service specialist.

Program Learning Outcomes — Employers will expect graduates to:

  • Identify, analyze, create and maintain computer information systems
  • Evaluate software applications of business functions
  • Operate personal computers
  • Install computer equipment
  • Provide training and support for users of computer information systems

Preparation for Admission — The following are required for admission to the program:

  • A high school diploma or GED
  • One year of high school-level algebra
  • Demonstration of proficiency in basic skills through a course placement assessment

Keys to your success in the program are effective people interaction skills, analytical problem-solving skills, ability to work independently and in a team setting, and good written and oral communications skills.

Future Opportunities — If you are interested in a baccalaureate degree upon completion of the program, check with a program counselor or advisor, and the institution you plan to attend regarding the transfer of MATC credits.

 

Possible Careers:
Computer Applications Technician
Computer Sales Representative
End-User Trainer
Hardware Technician
Network Technician
PC Specialist
PC Technician

Related Programs:
eBusiness Technology Specialist
IT Information Systems Security Specialist
IT Network Specialist


Start Dates: August/January

This program will transfer to one or more four-year institutions.

Curriculum effective 2013-14.

TECHNICAL STUDIES 

Credits


( ) = Semester Order for Full-Time Students



(1)


COMPSW-106

Introduction to MS Office

3


(1)


ITNET-110

Managing Windows Desktop (Client) OS

3


(1)


ITSUP-101

Computer Information Systems Fundamentals

3


(1)


IT-107

Social Networking and Business

3


(2)


ITNET-101

Network Communications (Network+)

3


(2)


ITSUP-102

CompTIA A+ Essentials and IT Technician

4


(2)


ITSUP-150

Emerging Technologies

3


(3)


ITSEC-124

Network Security (Security+)

3


(3)


ITSUP-140

Support Center Analyst 

3


(3)


ITSUP-152

Computer User Support 1

3


(4)


ITSUP-153

Computer User Support 2

3


(4)


ITSUP-176

IT Project Management

3


(4)


ITSUP-198

Computer Support Specialist Internship

2


(4)


ITSUP-199

Integrated Project - Computer Support Specialist

1


GENERAL STUDIES



 

ECON-195

Economics

3





OR Any 200-series ECON course

 




ENG-151

Communication Skills 1 ‡

3


 

and ENG-152

Communication Skills 2 ‡

3





OR ENG-201 and any 200-series ENG or SPEECH course






MATH-123


Math with Business Applications ‡


3





OR Any 200-series MATH course






NATSCI-167


Science of Technology


3





OR Any 200-series NATSCI course



 


PSYCH-199


Psychology of Human Relations


3





OR Any 200-series PSYCH course



 


SOCSCI-197


Contemporary American Society


3





OR Any 200-series SOCSCI or HIST course






ELECTIVES

Suggested Electives: Three Credits Needed

      3



COMPSW-107

Intermediate MS Office





ITNET-112

MS Server Administration









   

TOTAL CREDITS: 64

‡ Prerequisite required.

Program curriculum requirements are subject to change.

NOTE: Students who have not been accepted, or have not decided on a program, may begin with GENERAL STUDIES courses, if course prerequisites have been met.

For course descriptions, times, locations or to register online, visit INFOnline.

 

Page updated April 2013.