2010-2011
Bilingual Office Assistant
Technical Diploma — West Allis Campus
Program Code: 31-106-6
This curriculum goes into effect as of summer 2010.
This page was last updated in June 2010.
Overview — Bilingual Office Assistant is a two-semester diploma program designed to prepare students who are fluent in both English and a second language for jobs in international business. As a student in this program, you will use MS Word, Excel, Access and PowerPoint software in both languages. You will practice international communications via computer videoconferencing, Internet, telephone, fax and standard mail. All courses, except foreign language instruction, are taught in English.
Career Outlook — According to a recent study of area businesses, this is a new and expanding career area. Government and education are also actively recruiting Bilingual Office Assistants to serve an increasingly diverse community. Bilingual Office Assistants are hired to fill customer service needs, changes in product demand, and technological change. Job opportunities available to graduates include Bilingual Receptionist, Bilingual Office Assistant, Bilingual Clerk Typist, Bilingual Customer Service and International Assistant.
Program Learning Outcomes — Employers expect you as a graduate of the program to:
- Demonstrate fluency in English and a second language
- Demonstrate proficiency in MS Word, Excel, Access and PowerPoint in both languages
- Manage computer files
- Perform routine maintenance on personal computers
- Compose and produce documents in both languages
- Demonstrate proficiency in using electronic office equipment
- Address customer service needs
- Access organizational resources
- Work in a team
- Pace work to meet deadlines
- Apply decision-making and problem-solving skills
- Coordinate internal and external communications
- Manage filing systems
- Maintain supply inventories
- Key at least 45 words per minute
- Demonstrate MATC core abilities
Preparation for Admission — The following are required for admission to the program:
- A high school diploma or GED
- Demonstration of proficiency in basic skills through a course placement assessment
Possible Careers:
Bilingual Clerk
Typist
Bilingual Customer Service
Bilingual Receptionist
Bilingual Office Assistant
International Assistant
Related Programs:
Administrative Professional
Legal Administrative Professional
Medical Administrative Specialist
For more information, call 414-456-5310.
Curriculum effective 2010-11.
|
SIXTEEN-WEEK TERMS |
Credits |
|
Hours |
|
|
|
OFTECH-103 |
Keyboard and Keypad (8 weeks) |
1 |
|
1r 3s |
|
|
OFTECH-104 |
Windows XP and Word 2007 |
3 |
|
3r |
|
|
|
OFTECH-119
OFTECH-136 |
Information Management
Keyboarding Skill Development 1 ‡ (8 weeks) |
3
1 |
|
3r
1r 3s |
|
|
|
ENG-151 |
Communication Skills 1 ‡ |
3 |
|
3r |
|
|
FLANG-123 |
Intermediate Spanish ‡ |
3 |
|
3r |
|
|
|
OR |
FLANG-213 Spanish 3 ‡ |
|
|
|
|
|
|
OFTECH-133
|
Business Document Production 1 ‡
|
3
|
|
2r 3s
|
|
|
OFTECH-155 |
Essential Business Procedures |
2 |
|
2r |
|
|
|
OFTECH-186 |
MS Office for Bilingual Users ‡ |
3 |
|
2r 3s |
|
|
RBUS-180 |
Business Career Planning |
1 |
|
1r |
|
|
FLANG-124 |
Advanced Spanish ‡ |
3 |
|
3r |
|
|
OR |
FLANG-214 Spanish 4 ‡ |
|
|
|
|
|
|
TOTAL CREDITS: 26
|
|
|
|
Hours per Week: r = lecture, s = lab
Program curriculum requirements are subject to change.
|
|
Other foreign language courses may be substituted for the two FLANG courses. The student must earn a minimum 2.5 GPA in foreign language. |
|
‡
|
Prerequisite required. |
For course descriptions, class times, locations or to register online, visit INFOnline.
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TEXT ONLY