2011-12
IT Computer Support Specialist
Associate in Applied Science Degree — Oak Creek and West Allis Campuses
Program Code: 10-154-3
This curriculum goes into effect in summer 2011.
This page was last updated April 2011.
Overview — IT Computer Support Specialist is an associate degree program directed at preparing you for a career in computer information systems, with emphasis on end-user support and helpdesk training. The program provides the training necessary to assist in the development and maintenance of information systems, and to train and support employees using those systems. An internship is offered through the selection of the course ITSUP-198, Computer Support Specialist Internship. An Internet Skills certificate and a IT Computer Support Skills certificate are also available.
Career Outlook — Computer support specialists are in demand because computers are widely used in business information systems. Typical positions available to graduates of the program include PC specialist, PC end-user trainer, PC technician, computer applications technician, computer sales representative, network technician, helpdesk support, PC support specialist, operation specialist and service specialist.
Program Learning Outcomes — Employers expect you as a program graduate to be able to:
- Identify, analyze, create and maintain computer information systems
- Evaluate software applications of business functions
- Operate personal computers
- Install computer equipment
- Provide training and support for users of computer information systems
Preparation for Admission — The following are required for admission to the program:
- A high school diploma or GED
- One year of high school algebra
- Demonstration of proficiency in basic skills through a course placement assessment
Key to your success in the program are effective people interaction skills, analytical problem-solving skills, ability to work independently and in a team setting and good written and oral communications skills.
Future Opportunities — If you are interested in a baccalaureate degree upon completion of the program, check with a program counselor or advisor, and the institution you plan to attend regarding the transfer of MATC credits.
This program will transfer to one or more four-year institutions.
Possible Careers:
Computer Applications Technician
PC Specialist
Computer Sales Representative
Hardware Technician
End-User Trainer
Network Technician
PC Technician
Related Programs:
eBusiness Technology Specialist
IT Information Systems Security Specialist
IT Network Specialist
IT Programmer/Analyst
For more information, call:
Oak Creek Campus — 414-571-4500
West Allis Campus — 414-456-5310
Curriculum effective 2011-12.
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TECHNICAL STUDIES |
Credits |
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( ) = Semester Order for Full-Time Students |
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(1) |
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COMPSW-106 |
Introduction to MS Office |
3 |
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(1) |
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ITNET-110 |
Managing Windows OS ‡ |
3 |
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(1)
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ITSUP-101
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Computer Information Systems Fundamentals |
3
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(2)
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ITNET-101
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Network Communications (Network+) |
3 |
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(2) |
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ITSUP-102 |
CompTIA A+ Essentials and IT Technician |
4 |
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(2)
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ITSUP-150 |
Emerging Technologies ‡ |
3
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(3) |
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ITSEC-124 |
Network Security |
3 |
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(3) |
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ITSUP-140 |
Support Center Analyst |
3 |
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(3) |
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ITSUP-152 |
Computer User Support 1 ‡ |
3 |
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(3) |
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RBUS-111 |
Business Communications ‡ |
3 |
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(4) |
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ITSUP-153 |
Computer User Support 2 ‡ |
3 |
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(4) |
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ITSUP-176 |
IT Project Management |
3 |
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(4) |
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ITSUP-198 |
Computer Support Specialist Internship |
2 |
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(4)
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ITSUP-199
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Integrated Project - Computer Support Specialist |
1
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GENERAL STUDIES |
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ECON-195 |
Economics |
3 |
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OR
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Any 200-series ECON course
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ENG-151 |
Communication Skills 1 ‡ |
3 |
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and ENG-152 |
Communication Skills 2 ‡ |
3 |
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OR |
ENG-201 and any 200-series ENG or SPEECH course |
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MATH-123
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Math with Business Applications ‡
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3
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OR |
Any 200-series MATH course |
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NATSCI-167
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Science of Technology
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3
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OR |
Any 200-series NATSCI course |
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PSYCH-199
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Psychology of Human Relations
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3
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OR |
Any 200-series PSYCH course |
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SOCSCI-197
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Contemporary American Society
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3
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OR |
Any 200-series SOCSCI or HIST course |
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Suggested Electives: Three Credits Needed 3 |
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COMPSW-107 |
Intermediate MS Office |
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ITNET-112 |
MS Server Administration |
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