Tuesday – January 28, 2020

IT User Support Technician (2019-2020)

Technical Diploma
School of Business / Information Technology Career Cluster

All campuses
Program Code: 30-154-6


For Information: 414-297-6395
Downtown Milwaukee Campus, 414-297-MATC
Mequon Campus, 262-238-2200
Oak Creek Campus, 414-571-4500
West Allis Campus, 414-456-5500


Overview — Receive Apple support training, along with mobile device repair and administration, through this 12-credit program.

The coursework will prepare you for Apple ACSP, CompTIA’s Mobility+ and HDI-SCA, HDI-DST, and ITIL Foundation industry-standard certifications. 

Find more information about the program at matcitsupport.org


Career Pathway — After earning this technical diploma, your credits can be applied toward completing the IT Computer Support Specialist associate degree. Contact an MATC advisor for information.

Career Outlook — According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17% from 2012 to 2022, which is faster than average for all occupations. The Wisconsin Department of Workforce Development is projecting a statewide demand for computer support specialists through 2020. Growth will be highest at firms that provide cloud-computing technology.


Program Learning Outcomes 

  • Support and maintain computer and mobile hardware
  • Support and maintain computer operating systems
  • Manage computer network connected devices
  • Demonstrate customer service skills as an IT professional

Admission Requirements

  • A high school diploma or GED
  • One year of high school-level algebra

Note: For program success, students need knowledge of computer fundamentals.


IT Computer Support Pathway: Learn how you can use MATC's IT Computer Support Pathway to start with a one-semester certificate to progress to higher educational credentials or get hired for an IT Computer Support job in the Milwaukee area. 

Student Testimonials: Learn what students are saying about MATC's IT Computer Support Specialist program at http://matcitsupport.org/it-support-student-testimonials/

Possible Careers
IT Support Technician
Technical Coordinator
System Administrator


Start Dates: August/January

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

Sixteen-Week Terms
( ) = Semester Order for Full-Time Students








Mobile Device Repair and Support




Apple OSX Certified Support Professional (ACSP)




CompTIA Mobility+ (iOS, Android, Windows)





Support Center Analyst (HDI-SCA, HDI-DST, ITIL)









Curriculum requirements are subject to change.

For class times and locations or to register online, visit INFOnline.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.


This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).

Page updated April 2019.