Saturday – January 25, 2020

Healthcare Customer Service (2019-2020)

School of Health Sciences / Health Sciences Career Cluster
Downtown Milwaukee Campus
Also offered entirely online

For Information: 414-297-6263
Downtown Milwaukee Campus, 414-297-MATC
Classes are held at the Downtown Milwaukee Campus Health Education Center, 1311 North Sixth Street.


This certificate includes instruction in medical terminology, healthcare computing and the customer service skills related to working in a healthcare setting. Students earning this certificate will be prepared for entry-level customer service positions in the healthcare industry. 

Online Option — This program may be taken on campus or entirely online; on-campus testing may be required.

Career Pathway — After completing this certificate, you can be apply the credits toward completing the Health Unit Coordinator, Pharmacy Technician, Phlebotomy or Medical Coding Specialist technical diplomas, or the Anesthesia Technology, Healthcare Services Management or Health Information Technology associate degrees. Contact an MATC advisor for details.


Admission Requirement

  • High school diploma or GED


Start Dates: August/January

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.





Medical Terminology




Culture of Healthcare




Digital Literacy for Healthcare





All credits must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate's requirements, the student's transcript is notated with the credential earned.

Some certificates can be earned while completing associate degrees and/or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; consult an MATC advisor for information.

Curriculum requirements are subject to change.

For class times and locations or to register online, visit INFOnline.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

Page updated April 2019.