Tuesday – November 21, 2017

IT User Support Technician (2017-2018)

Technical Diploma
School of Business / Information Technology Career Cluster

All campuses
Program Code: 30-154-6

 

For Information: 414-297-6395
Downtown Milwaukee Campus, 414-297-MATC
Mequon Campus, 262-238-2200
Oak Creek Campus, 414-571-4500
West Allis Campus, 414-456-5500

 

Overview — Receive Apple support training, along with mobile device repair and administration, through this 12-credit program.

The coursework will prepare you for Apple ACSP, CompTIA’s Mobility+ and HDI-SCA, HDI-DST, and ITIL Foundation industry-standard certifications. 

Find more information about the program at 
matcitsupport.org

 

Career Pathway — After earning this technical diploma, your credits can be applied toward completing the IT Computer Support Specialist associate degree. Contact an MATC advisor for information.


Career Outlook — According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17% from 2012 to 2022, which is faster than average for all occupations. The Wisconsin Department of Workforce Development is projecting a statewide demand for computer support specialists through 2020. Growth will be highest at firms that provide cloud-computing technology.

 

Program Learning Outcomes — Employers will expect graduates to:

  • Utilize soft skills and customer service skills to help end-users troubleshoot issues
  • Apply analytical and problem-solving skills to resolve end-user issues
  • Administer and support iOS, Android and Windows smartphones and tablets


Preparation for Admission — The following are required for admission to the program:

  • A high school diploma or GED
  • One year of high school-level algebra
  • Demonstration of proficiency in basic skills through a course placement assessment

Note: For program success, students need knowledge of computer fundamentals.

 

IT Computer Support Pathway: Learn how you can use MATC's IT Computer Support Pathway to start with a one-semester certificate to progress to higher educational credentials or get hired for an IT Computer Support job in the Milwaukee area. 
 

Student Testimonials: Learn what students are saying about MATC's IT Computer Support Specialist program at http://matcitsupport.org/it-support-student-testimonials/

 
Possible Careers
IT Support Technician
Technical Coordinator
System Administrator

 

Start Dates: August/January

Curriculum effective 2017-18. 

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
( ) = Semester Order for Full-Time Students

 

SIXTEEN-WEEK TERMS

 

Credits

 

(1)  ITSUP-150

Mobile Device Repair and Support

3

 

(1)  ITSUP-152

Apple OSX Certified Support Professional (ACSP)

3

 

(1)  ITSUP-153

CompTIA Mobility+ (iOS, Android, Windows)

3

 

(1)  ITSUP-140

Support Center Analyst (HDI-SCA, HDI-DST, ITIL)

3


 

 

 

 

 

 

 


TOTAL CREDITS: 12


Curriculum requirements are subject to change.

For class times and locations or to register online, visit INFOnline.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

 

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).
 

Page updated April 2017.