Tuesday – November 21, 2017

IT Computer Support Technician (2017-2018)

Technical Diploma
School of Business / Information Technology Career Cluster

All campuses
Program Code: 31-154-6 


For Information: 414-297-6395
Mequon Campus, 262-238-2200

Oak Creek Campus, 414-571-4500

West Allis Campus, 414-456-5500
 

Overview — Attain the knowledge and skills to help assist users with software, computers, servers, networks and mobile devices. 

This program prepares you for industry-sought certifications, including CompTIA's A+, Network +, Security +, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST and ITIL Foundation, and more.


Find more information about the program at matcitsupport.org

 

Career Pathway —  After earning this technical diploma, your credits can be applied to completing the IT Computer Support Specialist associate degree.

You also can earn the IT Service Center Technician CertificateIT Microsoft Enterprise Desktop Support Specialist Certificate, and IT Level 2 - Service Center Technician Certificate on your way to completing this technical diploma. Contact an MATC advisor for information.


Career Outlook — According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17 percent from 2012 to 2022, which is faster than average for all occupations. The Wisconsin Department of Workforce Development is projecting a statewide demand for computer support specialists through 2020. Growth will be highest at firms that provide cloud-computing technology.

View gainful employment data about this program

 

Program Learning Outcomes — Employers will expect graduates to:

  • Utilize soft skills and customer service skills to help end-user troubleshoot issues
  • Apply analytical and problem-solving skills to resolve end-user issues
  • Install, configure and support desktop and server operating systems
  • Configure and deploy Windows and OSX laptops and servers
  • Administer and support iOS, Android and Windows smartphones and tablets
  • Support, monitor and troubleshoot computers and computer networks
  • Secure network devices to protect company assets


Preparation for Admission — The following are required for admission to the program:

  • A high school diploma or GED
  • One year of high school-level algebra
  • Demonstration of proficiency in basic skills through a course placement assessment

 

IT Computer Support Pathway: Learn how you can use MATC's IT Computer Support Pathway to start with a one-semester certificate to progress to higher educational credentials or get hired for an IT Computer Support job in the Milwaukee area. 


Student Testimonials: Learn what students are saying about MATC's IT Computer Support Specialist program at http://matcitsupport.org/it-support-student-testimonials/ 

 

Possible Careers

Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician

 

Start Dates: August/January/June

Curriculum effective 2017-18. 

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

( ) = Semester Order for Full-Time Students

SIXTEEN-WEEK TERMS 

Credits

     
(1) 

 ITSUP-101

Computer Information Systems Fundamentals

3

   
(1)

 ITSUP-108

Enterprise Desktop Support Technician
(MCITP 70-685)

3

   
(1)

 ENG-151

Communication Skills 1 ‡ (or ENG-201 ‡)

3

   
(1)

 ITSUP-109

Microsoft Office for IT Professionals

3

   
(1)

 ITSUP-140

Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ *

3

   
(2)

 ITSEC-124

Network Security (Security+) *

3

   
(2)

 ITSUP-102

CompTIA A+ Essentials and IT Technician ^

3

   
(2)

 ITNET-101

Network Communications (Network+) *

 3

   
(2)

 ITNET-110

Manage Windows Desktop Client OS ^

 3

   


TOTAL CREDITS: 27


 ‡ Prerequisite required.

 ^ Counts toward earning the IT Service Center Technician certificate.

 * Counts toward earning the IT Level 2 - Service Center Technician certificate.

 # Counts toward earning the IT Microsoft Enterprise Desktop Support Specialist certificate

 Program curriculum requirements are subject to change.
 

 For class times and locations or to register online, visit INFOnline.

 Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

 

This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).
   
Page updated April 2017.