Wednesday – January 16, 2019

IT Help Desk Support Specialist (2017-2018)

Technical Diploma
School of Business / Information Technology Career Cluster

All campuses
Program Code: 31-154-7 

For Information: 414-297-6395
Downtown Milwaukee Campus, 414-297-MATC
Mequon Campus, 262-238-2200
Oak Creek Campus, 414-571-4500
West Allis Campus, 414-456-5500


Overview — Share your expertise and assist users with emerging technologies, cloud computing, software, computer, servers, networks and mobile devices.

This program prepares you for industry-sought certifications including CompTIA's A+, Network+, Security + and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Find more information about the program at


Career Pathway — After earning this technical diploma, your credits can be applied toward completing the IT Computer Support Specialist associate degree. 

You also can earn the IT Service Center Technician CertificateIT Microsoft Enterprise Desktop Support Specialist Certificate, and IT Level 2 - Service Center Technician Certificate on your way to completing this technical diploma. Contact an MATC advisor for information.

Career Outlook — Employment opportunities are expected to increase about 23% in Wisconsin, and 19% nationally, between 2014 and 2024.

View gainful employment data about this program

Program Learning Outcomes — Employers will expect graduates to:

  • Install, configure and support desktop and server operating systems
  • Configure and deploy Windows and OSX laptops, desktops and servers
  • Administer and support iOS, Android and Windows smartphones and tablets
  • Support, monitor and troubleshoot computers and computer networks
  • Secure network devices to protect company assets
  • Use soft skills and customer service skills to work with users more effectively to help them troubleshoot hardware and software issues
  • Support and repair mobile devices for Apple iOS, Google Android and Microsoft Windows
  • Configure and deploy mobile devices on the enterprise
  • Apply analytical and problem-solving skills to resolve end-user issues
  • Learn teamwork and how to operate collaboratively within IT project teams 

Admission  Requirements — The following are required for admission to the program:

  • A high school diploma or GED
  • One year of high school-level algebra
  • Demonstration of proficiency in basic skills through a course placement assessment


IT Computer Support Pathway: Learn how you can use MATC's IT Computer Support Pathway to start with a one-semester certificate to progress to higher educational credentials or get hired for an IT Computer Support job in the Milwaukee area. 

Student Testimonials: Learn what students are saying about MATC's IT Computer Support Specialist program at 


Possible Careers
Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician


Start Dates: August/January/June

Curriculum effective 2017-18. 

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

( ) = Semester Order for Full-Time Students





Computer Information Systems Fundamentals ^




Enterprise Desktop Support Technician (MCITP 70-685) #




Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ * #




Microsoft Office for IT Professionals




Communication Skills 1‡  (or ENG-201 English 1‡)




Network Security (Security+) *




CompTIA A+ Essentials ^




Managing Windows Desktop (Client) OS #




Network Communications (Network+) * 


(3)  ITSUP-150 Mobile Device Support and Repair 3    
(3)  ITSUP-152 Apple OSX Certified Support Professional (ACSP) 3    
(3)  ITSUP-155 IT Careers, Resume Writing and Job Search 3
(4)  ITSUP-153 CompTIA Mobility+ (iOS, Android, Windows) 3    
(4)  ITSUP-177 Introduction to Projects, Teamwork and Self-Management 3
(4)   ITSUP-198 Computer Support Internship 2    
(4)  ITSUP-199 Computer Support Final Project 1  


‡ Prerequisite required.

^ Counts toward earning the IT Service Center Technician certificate.

* Counts toward earning the IT Level 2 - Service Center Technician certificate.

# Counts toward earning the IT Microsoft Enterprise Desktop Support Specialist certificate.

Program curriculum requirements are subject to change.

For class times and locations or to register online, visit 

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.


This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This solution is copyrighted by the institution that created it. Internal use, by an organization and/or personal use by an individual for non-commercial purposes, is permissible. All other uses require prior authorization of the copyright owner. This is an equal opportunity program. Assistive technologies are available upon request and include Voice/TTY (711 or 800-947-6644).


Page updated April 2017.