Tuesday – November 21, 2017

Bilingual Office Assistant (2017-2018)

Technical Diploma
School of Business / Business, Management & Administration Career Cluster

West Allis Campus
Program Code: 31-106-6


For Information: 414-297-6395
West Allis Campus, 414-456-5500

Overview — If you are fluent in both English and a second language, this program will prepare you for jobs in business, especially firms working internationally.

As a student in this program, you will use MS Word, Excel, Access and PowerPoint software in both languages. You will practice international communications via computer videoconferencing, internet, telephone, fax and standard mail. All courses, except foreign language instruction, are taught in English.

Career Outlook — According to a recent study of area businesses, this is an expanding career area. Government and education are also actively recruiting bilingual office assistants to serve an increasingly diverse community. Bilingual office assistants provide customer service, administrative functions and other duties, depending on the organization.

View gainful employment data about this program

 

Program Learning Outcomes — Employers expect graduates to:

  • Demonstrate fluency in English and a second language
  • Demonstrate proficiency in MS Word, Excel, Access and PowerPoint in both languages
  • Manage computer files
  • Perform routine maintenance on personal computers
  • Compose and produce documents in both languages
  • Demonstrate proficiency in using electronic office equipment
  • Address customer service needs
  • Access organizational resources
  • Work in a team
  • Pace work to meet deadlines
  • Apply decision-making and problem-solving skills
  • Coordinate internal and external communications
  • Manage filing systems
  • Maintain supply inventories

 

Preparation for Admission — The following are required for admission to the program:

  • A high school diploma or GED
  • Demonstration of proficiency in basic skills through a course placement assessment

 

Possible Careers
Bilingual Clerk
Bilingual Customer Service Representative
Bilingual Office Assistant
Bilingual Receptionist
International Assistant

 

Related Programs
Administrative Professional
Legal Administrative Professional - Accelerated
Medical Administrative Specialist

Start Dates: August/January/March

Curriculum effective 2017-18. 

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

( ) = Semester Order for Full-Time Students. 

SIXTEEN-WEEK TERMS 

Credits

 

   

(1)

 

  ENG-151

Communication Skills 1 ‡

3

 

 

      (or) ENG-201 English 1
 
     

(1)

 

  FLANG-123

Intermediate Spanish ‡ *

3

 

 
      (or) FLANG-218 Spanish 5: Conversation, Grammar, Current Topics ‡  

 
 

(1)

 

  OFTECH-103

Keyboard and Keypad (8 weeks)

1

 

 

(1)

 

  OFTECH-183

Bilingual Customer Service Skills

3

 

 

(1)

 

  OFTECH-119

Information Management

3

 

 

(1)     OFTECH-184 MS Office: Word, Excel, Access, PowerPoint ‡ 3
 
 

(1)

 

  RBUS-180

Business Career Planning

1

 

 

(2)

 

  ACCTG-102

Basic Office Accounting

3

 

 

(2)

 

  OFTECH-133

Business Document Production 1 ‡

3

   

(2)

 

  OFTECH-102

Office Technologies ‡

3

   

(2)

 

  OFTECH-185

MS Office - Intermediate

3

   

(2)

 

  OFTECH-136

Keyboarding Skill Development 1 ‡ (8 weeks)

1


 
 
(2)     OFTECH-165 Administrative Office Procedures 3
 
 
(2)     OFTECH-190 Bilingual Office Assistant Internship 1
 
 
(2)     PSYCH-199 Psychology of Human Relations 3
 
 

TOTAL CREDITS: 37
 

‡ Prerequisite required.

* Another foreign language courses may be substituted for the FLANG courses. 

The student must earn a minimum 2.5 GPA in foreign language.

Program curriculum requirements are subject to change.

  
 For class times and locations or to register online, visit
INFOnline.

 Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

 

 Page updated April 2017.