Tuesday – November 21, 2017

IT Computer Support Specialist (2017-2018)

Associate in Applied Science Degree
School of Business / Information Technology Career Cluster

All campuses
Program Code: 10-154-3

For Information: 414-297-6395

Mequon Campus, 262-238-2200
Oak Creek Campus, 414-571-4500

West Allis Campus, 414-456-5500

 

Overview — Through hands-on coursework, you will learn to help end-users on the enterprise to administer, troubleshoot and deploy Windows and Mac OSX computers and servers, iOS, Android and Windows smartphones and tablets. 

You will prepare for industry-sought certifications including CompTIA's A+, Network +, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

The hands-on activities use state-of-the-art technologies. Keys to your success in the program are effective people interaction skills, analytical problem-solving skills, ability to work independently and in a team setting, and good written and oral communications skills.

Learn more about the program at 
matcitsupport.org

 

Career Pathway — You can earn the IT Computer Support TechnicianIT Help Desk Support Specialist and IT User Support Technician technical diplomas on the way to earning this degree. Also three certificates,  IT Service Center TechnicianIT Microsoft Enterprise Desktop SupportIT Level 2 - Service Center Technician, enable students to earn credits that transfer into this degree program. Contact an MATC advisor for information.


Career Outlook — IT support specialists are in high demand. According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17 percent from 2012 to 2022.


Program Learning Outcomes — Employers will expect graduates to:

  • Demonstrate soft skills and customer service skills
  • Apply analytical and problem-solving skills to resolve end user issues
  • Install, configure and support desktop and server operating systems
  • Configure and deploy Windows and OSX laptops and servers
  • Administer and support iOS, Android and Windows smartphones and tablets
  • Support, monitor and troubleshoot computers and computer networks
  • Secure network devices to protect company assets


Preparation for Admission — The following are required for admission to the program:

  • A high school diploma or GED
  • One year of high school-level algebra
  • Demonstration of proficiency in basic skills through a course placement assessment

 

Future Opportunities — If you are interested in a bachelor's degree upon completion of the program, check with a program advisor, and the institution you plan to attend regarding the transfer of MATC credits.

 

 

IT Computer Support Pathway: Learn how you can use MATC's IT Computer Support Pathway to start with a one-semester certificate to progress to higher educational credentials or get hired for an IT Computer Support job in the Milwaukee area. 


Student Testimonials: Learn what students are saying about MATC's IT Computer Support Specialist program at http://matcitsupport.org/it-support-student-testimonials/

 

Possible Careers
Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician

 

Start Dates: August/January
Sixteen-week terms.
This program will transfer to one or more four-year institutions.
 

Curriculum effective 2017-18. 

Current MATC students should consult their Academic Program Plan for specific curriculum requirements. 

TECHNICAL STUDIES

Credits

 

( ) = Semester Order for Full-Time Students

   

(1)

 

ITSUP-109 # 

Microsoft Office for IT Professionals ^ +

3

 

(1)

 

ITSUP-140

Support Center Analyst  (HDI-SCA, HDI-DST, ITIL) ^ * +

3

 

(1)

 

ITSUP-101

Computer Information Systems Fundamentals ^ +

3

 
(1)
 
ITSUP-108

Enterprise Desktop Support Technician ^ +

3  
(2)
 
ITNET-110 Manage Windows Desktop Client OS ^ + 3  

(2)

 

ITNET-101

Network Communications (Network+) ^ +

3

 

(2)

 

ITSUP-102

CompTIA A+ Essentials and IT Technician ^ +

3

 

(2)

 

ITSEC-124

Network Security (Security+) ^ +

3

 

(3)

 

ITSUP-155 # 

IT Careers, Resume Writing and Job Search +

3

 

(3)

 

ITSUP-150

Mobile Device Repair and Support * +

3

 
(3)
 
ITSUP-152 Apple OSX Certified Support Professional (ACSP) * + 3  
(4)
 
ITSUP-177  IT Projects, Teamwork and Self-Management + 3  

(4)

 

ITSUP-153

CompTIA Mobility+ (iOS, Android, Windows) * +

3

 

(4)

 

ITSUP-198

Computer Support Specialist Internship +

2

 
(4)
 
ITSUP-199 Integrated Project - Computer Support Specialist + 1  


GENERAL STUDIES

   
   

ECON-195

Economics

3

 
 
 
  (or) Any 200-series ECON course    
   

ENG-151

Communication Skills 1 ‡ ^ +

3

 
   

and ENG-152

Communication Skills 2 ‡

3

 
      (or) ENG-201‡ and any 200-series ENG or SPEECH course    
   


MATH-123


Math With Business Applications ‡


3

 
 
 
  (or) Any 200-series MATH course    
   

NATSCI-167

Science of Technology

3

 
 
 
  (or) Any 200-series NATSCI course    
   

PSYCH-199

Psychology of Human Relations

3

 
 
 
  (or) Any 200-series PSYCH course    
   

SOCSCI-197

Contemporary American Society

3

 
 
 
  (or) Any 200-series SOCSCI or HIST course    
 
 
ELECTIVES Suggested Electives: Three Credits Needed 3  
    ITSUP-156 Cloud and Mobile Productivity Tools    
    ITDEV-150 Database Management With SQL    
    ITNET-112 MS Server Administration    


TOTAL CREDITS: 66

 

‡ Prerequisite required.

^ Counts toward earning the IT Computer Support Technician technical diploma.

* Counts toward earning the IT User Support Technician technical diploma.

+ Counts toward earning the IT Help Desk Support Specialist technical diploma.

Program curriculum requirements are subject to change.
 

For course descriptions, times, locations or to register online, visit INFOnline.

NOTE: Students who have not been accepted, or have not decided on a program, may begin with GENERAL STUDIES courses, if course prerequisites have been met.

Current MATC students should consult their Academic Program Plan for specific curriculum requirements.

 

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Page updated April 2017.