MATC Home Internet Dial-up Instructions for Windows XP

Version 1.0
Updated 10/16

Background

Windows XP has a built-in feature called Dial-up Networking.  These directions will allow you to connect to MATC giving you access to the Internet.

• You must have a modem, and have Windows XP recognize it.
  • Installing and configuring a new modem is beyond the scope of this document.

Configuration settings you will need to know prior to setup:

• Your username. If you don't remember your username (Internet ID), call the Helpdesk at 414-297-6541 or submit a request using IT Direct.
• Your internet password (default - your first and last initials followed by your 2 digit birthday month followed by your 2 digit birthday, ex: Joe Smith born on July 4th has a password of:  js0704)
• MATC uses Dynamic (variable) IP address assignments. You will be assigned a different IP address each time you log-on.
• MATC Student Dial-up number:  414-831-1010 (faculty/staff have a different #)
• To disable call waiting, type *70, before the phone number.

Follow the instructions below. Follow only the items listed below for your connection. If you have questions regarding your setup of a Dial-up connection to the Internet, call the MATC Helpdesk at 414-297-6541.

• Click on START.
• Choose MY NETWORK PLACES.
• Click on VIEW NETWORK CONNECTIONS (under Network Tasks on the left).

• Click on Create a new connection (under Network Tasks on the left).
  • The new connection wizard will start the process.

• Click Next.

• Click the radio button "Connect to the Internet".
• Click Next.

• Click the radio button "Set up my connection manually".
• Click Next.

• Click the radio button "Connect using a dial-up modem".
• Click Next.

• Type in the ISP Name (MATC).
• Click Next.

• Type in the Phone number (8311010).
  • You may need to include a 1 or the area code if you are outside the 414 area code.
• Click Next. 

• Type in your Username.
• Type in your password.
• Type in your password again in "Confirm password".
• Make sure the following boxes are checked (Click to check the boxes if they are not already checked)
  • "Use this account name and password when anyone connects to the internet from this computer".
  • "Make this the default Internet connection".
• Click Next.

• If your password and confirm password don?t match you will get the message below.
• Click OK
• Retype your password and confirm password.

• Make sure the following box is checked (Click to check the box if it is not already checked)
  • Add a shortcut to this connection to my desktop.
• Click Finish.

Starting Your Dial-up Connection

To start your connection:

• Double Click the newly created short cut on your desktop.
  • You should hear your modem dial, complete the ?handshake? with MATC.
  • A successful connection will yield a connection icon in your ?tray? (located in lower right of your screen).
  • You may now ?surf? the ?NET?.

When you have completed your internet experience:

• Look for an icon of two computer monitors in your tray (lower right).
• Right click this icon.
• Select disconnect.

Troubleshooting the Dial-Up 

If you have encountered: Access Denied, this means either your username or password is NOT correct.

• You need to retry your username and password
  • If you continue to receive this message, call the MATC Helpdesk at 414.297.6541 to confirm your username or reset your password.
  • We cannot lookup your password; we can only reset it. 

If you get: No response from authentication server, this means you may not have an account at MATC or there is a service outage.

• If you are a student enrolled in the current semester, call the MATC Helpdesk at 414-297-6541. 

If you get an error on Dial-Up Networking in which the computer is not receiving from the modem:

• Check to see if your phone line is connected to the modem.
• For an external modem, check to see that it is turned on and the cable is secure into a communication Port.
• You may have selected the incorrect COM port from within modems and would need to select the correct port.