Friday – October 24, 2014

 

OWED Services


 Continuous Quality Improvement
 Human Resource Focus
 Industrial/Technical Support Skills
 Information & Analysis

 

 Leadership
 Manufacturing Skill Standards Council
 Organizational Effectiveness
 Strategic Planning

 

LEADERSHIP

Accelerated Management Degree Program

Students will increase their knowledge and skills in leadership, communications, team building, employee motivation, critical thinking, creative problem solving, coaching , managing priorities, building productive working relationships, project management and conducting effective meetings.

Organizational Leadership

Understanding leadership and motivation. Using situational leadership with individuals and group. Coaching for performance improvement. Dealing with personal and organizational change.

Supervisory Development

The role and functions of a supervisor, Leadership and employee empowerment. Effective communication. Goal-setting and action planning. Decision making and problem solving. Improving quality and productivity. Human resource basics. Resolving conflicts and handling performance problem. Skills for personal effectiveness.

Total Quality Management Leadership

Discuss the supervisor's role in quality control and process improvement. List guidelines for effective quality control. Identify ways to involve employees in quality and productivity improvements. Apply techniques for pre-control, concurrent control, and feedback control of a process. Apply strategies for productivity improvements.

Train the Trainer

In addition to technical expertise, it is essential for a trainer to have the skills and knowledge to effectively present information, motivate participants to learn, and consistently reinforce the information being delivered. This course will help trainers become more aware of participants as individual learners and to develop the training skills and techniques necessary to be effective.

Value Stream Mapping

This introductory Value Stream Mapping course teaches the technique of lean process mapping. This technique is used to analyze information and work flow from the customers initial request to delivery of the final product of service.

Call Center Training Program

Provide exceptional help desk support and apply customer service skills and tools, understand the components of a help desk environment, troubleshoot issues and demonstrate proficiency through call center simulated training.

National Retail Federation Certification

Understand & meet customer needs, build ongoing relationships, go the extra mile in service, explain features & benefits, handle difficult customers, build, close, document sales, prevent loss, promote safety, and complete basic inventories.

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HUMAN RESOURCE FOCUS

Effective Meeting Skills

Participant's learn components of an effective meeting, understanding leadership style, communication strategies and leadership/participation at meetings.

Diversity in the Workplace

Students learn to build a foundation of culturally competent social work/human service practices that enable them to work effectively with diverse populations. Develop skills through acquisition, knowing and awareness of various groups, culture and lifestyle.

English As a Second Language

A variety of instructional strategies will be offered to provide individualized practice in speaking and writing basic English sentences.

Group Facilitation Skills

Participants will use brainstorming activities outlining the business improvement goals, Affinity activities to identify common organizational performance improvement. Consensus decision-making to identify priorities.

Sexual Harassment

Participants will learn how to recognize sexual politics and how some might view sexual harassment and sexual harassment in the working environment.

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ORGANIZATIONAL EFFECTIVENESS

Baldridge Assessment

Our primary goal is help clients achieve sustained performance improvements in order to gain and sustain competitive advantage in the marketplace.

ISO/QS9000

The standard is divided into three sections with the first section being ISO 9001 plus some automotive requirements.

Team Building

Refers to a wide range of activities, presented to businesses, schools sports teams, religious or nonprofit organizations designed for improving team performance. Team building is pursued via a variety of practices, and can range from simple bonding exercises to complex simulations and multi-day team building retreats designed to develop a team.

Listening Skill

Good listening skills make workers more productive. The ability to listen carefully will allow you to better understand assignments and what is expected of you; build a rapport with co-workers, bosses, and clients; show support, work better in a team-based environment, find underlying meanings in what others say.

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MANUFACTURING SKILL STANDARDS COUNCIL

Quality and Continuous Improvement

Among the most widely used tools for continuous improvement is a four-step quality model-the plan-do check-act (PDCA) cycle, also known as Deming Cycle or Shewhart Cycle; Plan: identify an opportunity and plan for change. Do: Implement the change on a small scale. Check: Use data to analyze the results of the change and determine whether it made a difference. Act: If the change was successful, implement it on a wider scale and continuously assess your results. If the change did not work, begin cycle again.

Critical Core Manufacturing Skills

Combining powerful new training content with real-world application, each module focuses on a specific skill in one of four key areas-productivity, problem solving, teamwork, and adaptability. Modules can be offered as single sessions or grouped into a customized training package geared to your business objectives, timeline, and budget.

Safety Assurance

This course is designed and delivered consistent with the OSHA Voluntary Compliance course. The use of an OSHA certified instructor entitles participants to a minimum of a 10 hour OSHA certified certification upon successful completion of the course. The course covers commitment to all aspects of a safe program.

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STRATEGIC PLANNING

Failure Mode and Effects Analysis (FMEA)

You will learn how to prepare and utilize FMEA to improve reliability, safety, testability, and maintainability. This course will describe FMEA methodology and its multiple uses for a more reliable, testable and maintainable product.

Superior Selling Strategies

The philosophy of salesmanship is introduced through learning to understand the societal role of salespersons and human behaviors, as well as to sell ideas, products, graphics, and practice various selling techniques while building self-confidence.

Scenario Planning

The complexities of rapidly expanding technology and economic globalization make it necessary for organizations to develop tools for strategic analysis to ensure their ability to compete as an industry leader. Scenario planning is a powerful tool used by the most successful corporations for strategic analysis and decision making, enabling an organization to chart a course to optimize its resource allocation in complex situations when the future is uncertain. In this course, participants learn to evaluate an organization's strategic position, competencies, and plans for expansion across a full range of potential future developments.

Cellular/Flow Manufacturing

This course is the linking of manual and machine operations into the most efficient combination of resources to maximize value-added content while minimizing waste. The most efficient combination implies the concept of process balancing. When processes are balanced, operations is reduced, inventory is reduced and productivity increases. operations is reduced, inventory is reduced and productivity increases.

Change Management

Change management is a structured approach to shifting/transitioning individuals, teams and organizations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment. In project management, change management refers to a project management process where changes to a project are formally introduced and approved.

Facilitation Skills

Basic tools for this course are brainstorming, affinity diagram, interrelationships diagraph, arachnid chart, tree diagram, and matrix diagram. You will have facilitator guidelines, facilitation skills, questioning techniques, stages of team growth, team behaviors, and meeting guidelines.

Strategic Planning Training and Services

This is a facilitated activity where participants work individually or in small groups to develop a business plan. The professional facilitator will walk the participants through a series of techniques to formulate goals, identify activities to reach those goals, and finally write the business plan.

Management and Planning Tools

This course utilizes a combination of lecture, group discussion and activities. Participants will work in groups using the concepts and techniques to resolve an issue from their own work scenario or a suggested workshop assignment. Training notes, case studies, exercises, and presentation alike are utilized during the lessons. English is the basic medium of instruction.

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INFORMATION & ANALYSIS

Choosing and Implementing Wireless Technology

Students learn wireless network fundamentals and physical layer standards to build and secure WLAN; to install, configure and manage Cisco aironet and 3 Com air connect security and network security settings and troubleshooting. Devices such as PDAs, wireless cameras and other cutting-edge technologies will be explored. MATC strongly recommends that students complete ITSEC-124, or have the equivalent skills prior to enrollment in this course.

Cisco

This is the first of four classes designed to provide students with classroom and laboratory experience in current and emerging networking technology that will empower them to enter employment and or further education and training in the computer networking field. Instruction includes networking, networking terminology and protocols, network standards, LANS, WANS, OSI models, cabling, IP addressing, and network standards. Students who complete all four courses will be prepared to take the Cisco Certified Networking Associate (CCNA) exam as well as the Comp TIA Network+ exam at MATC's VUE test center.

Network Security

This course is designed to give students a broad knowledge of information security while Students learn to analyze the most critical risks and threats, define information security strategies and addressing the five phases of security: inspection, protection, detection, reaction and reflection. architecture, and plan for and respond to intruders. The ten domains of the CISSP certification and Windows workstation security are covered. Students in online sections of this course have access to a virtual server to complete the required lab work.

Problem Solving

This course presents a formal approach to logical thinking and problem solving using mathematical structures. For students to think logically and solve problems, they need to think abstractly. This means to use logically valid forms of argument, both direct and indirect, to derive new results from those already known to be true. Discrete mathematical structures are the abstract structures that decrive, categorize, and reveal the underlying relationship among discrete mathematical objects such as set theory, logic, graph theory, and finite-state automata. This course will teach this discrete mathematical structures and show how they relate to the areas of data structures and algorithms in computer science. MATC strongly recommends that students complete ITDEV 110, or have the equivalent skills, prior to enrollment in this course.

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CONTINUOUS QUALITY IMPROVEMENT

Project Management

This workshop will introduce you to the latest planning techniques and project management strategies. Participants will understand the importance of thorough project planning and discover the steps that ensure a successful project.

Conflict Management

This course is designed to provide theoretical knowledge and practical skills essential to being effective negotiators. Participants will learn successful strategies for negotiation, as well as have ample opportunity to practice their skills in simulation exercises. The program offers a systematic approach to mastering the fundamentals of making favorable agreements that minimize conflict and maximize results.

Lean Transformation

Lean is a systematic approach to identifying and eliminating waste through continuous improvement (CI) techniques. Lean manufacturing training is for managers, supervisors, plant managers, team leaders, manufacturing engineers, floor/process personnel and others who are charged with or who are interested in implementing improvements to their jobs and job functions.

Quality Principles

Upon completion of this course students should be able to describe the following: general principles of quality assurance; general quality assurance considerations for the acquisition, installation and operation of air quality monitoring systems; quality control programs and data quality assessment for SLAMS and PSD air monitoring and audit criteria and procedures for air quality monitoring networks. This course is a prerequisite for Course 470 "Quality Assurance for Air Pollution Measurement Systems."

Process of Mapping

This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity, and financial performance.

Six Sigma Black Belt

This course is designed to teach Six Sigma fundamentals and its application. It is intended for full time improvement team project leaders. Participants are trained and tested on their understanding and ability to apply the tools and techniques of all elements of the Six Sigma methodology The course is 3 weeks or 15 days in duration and utilizes a combination of process improvement simulation, case studies, and application of tools to real project work to facilitate learning of principles and completion of and application of tools to real project work to facilitate learning of principles and completion of project deliverables. It is delivered in a "learn and apply" approach. Participants attend the project deliverables. It is delivered in a "learn and apply" approach. Participants attend the training week and then in the subsequent 4-5 weeks before the next training week, apply tools with coaching to meet their project deliverables.

ISO 9000

The first phase is one-day of classroom and interaction. You may have as many employees as you would like to attend the session which can help accelerate project success. The classroom instruction will be held at your location and cover all aspects of the Version 2000 of the ISO 9000 Standard.

Quality Tools

Focuses on recognizing and understanding applications for quality tools; developing skill and confidence in and confidence in using quality tools; selecting and integrating quality tools to improve a specific work process; and planning for practical application of quality tools at work and in personal life.

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INDUSTRIAL/TECHNICAL SUPPORT SKILLS

First Responder Training

This course is designed to provide knowledge and skills in the area of pre-hospital emergency patient care necessary to assist licensed ambulance personnel or basic life support until licensed ambulance personnel are available.

GD&T

The purpose of this course is to introduce the student to the concepts and use of geometric tolerance symbols, date or references, tolerance modifiers, and inspection procedures as they apply to geometric tolerance engineering drawings.

Hydraulics/
Pneumatics

The construction and principles of operation of hydraulic components, including pumps, motors, valves, actuators, accessories, and plumbing are described. Various types of hydraulic circuits as applied to modern machine tools and construction equipment are explained, built up, and operated. A study of the physical properties of fluids is also included.

Principles of Lean Manufacturing

This course is the first step to learning the principles of lean manufacturing. It is a mixture of lecture and hands-on simulation, teaching lessons in standardized work, workplace organization, visual controls, workforce practices and much more. Manufacturing setting providing for continuous improvement with application participants begin by manufacturing simulated circuit boards in a traditional of lean manufacturing principles. Each element of this course is designed to eliminate waste in the manufacturing process.

Basic Machine Shop Operations

Basic engine lathe operations, turning, facing, grooving, drilling, and threading will be performed. Vertical and horizontal mill operations, face milling, end milling, and slab milling will be performed. Precision measuring instruments will be covered.

Basic Metrology

Instruction is given in techniques and care of the basic measuring tools. Tools included are steel rulers, various calipers, micrometers, and gages, as well as small hole and telescope gages and the CMM.

Elementary Machine Blueprint Reading

To become familiar with the basic terminology, symbology, spatial manipulation skills and mathematical operations necessary to read and interpret third angle orthographic engineering drawings. Concentration is on drawings used to machine metal parts.

Technical Skills Including CNC

To become familiar with the basics of reading a CNC program and the setting up and machining of a part on a CNC vertical machining Center. Locate and identify various parts of the CNC machine tool and controller, acquire fundamental skills and knowledge of tooling and machine set ups and perform a CNC program prove out.

Welding Processes & Applications

The principles and theory and welding processes, principles of basic welding symbols needed to interpret basic drawings used in the fabrication industry. Basic math concepts in whole numbers, fractions and decimals as it relates to reading simple blueprints for welding.

Electrical/ Electronics

An introductory course that presents the scientific foundation used throughout will be emphasized and computer technologies will be used to enhance abstract theory. Students perform laboratory experiments and prepare technical reports.

Computer Skills

This course provides a hands-on overview of software applications, including units of instruction in MS Windows, Word, Excel, Access, and PowerPoint. Combined with COMPSW-107, this course can help prepare the student to take the MS Office User Specialist (MOUS) exam.

Video-Conferencing via Satellite

Students and instructors experience virtual face to face exchanges when utilizing the classroom technology designed for video conferencing course delivery. Video conferencing capability allows persons in multiple geographic locations to "meet" by transmitting compressed then decompressed television-quality video with audio, graphics, or data between them over fast ISDN (Integrated Services Digital Network) and IP (Internet Protocol) telephone lines.

Electrical Codes

A study is made of the code rules used most frequently by practicing electricians so that students may acquire a working knowledge of those rules.

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