MATC graduate Adam Gruszcynski is the director of information technology at Potawatomi Casino Hotel
Computer wiz Adam Gruszynski keeps the good times rolling at Potawatomi Casino Hotel
Even at 8 a.m. on a Monday, the senses can get excited at Milwaukee's Potawatomi Casino Hotel.
Slot machines blink, twinkle, buzz and whirl, chirping out beeps and bits of music. Colored lights illuminate the tall walls. A climate-controlled breeze cools the room. Smartly dressed dealers attentively await customers at their green felt blackjack tables, roulette wheels and craps pits. Hosts and hostesses flash bright, welcoming smiles while serving food and beverages and checking in hotel guests.
Behind all that glitz, glamor and hospitality is a series of unglamorous but sophisticated technology systems that monitor the electronic table games, manage hotel room reservations, process food orders, protect personnel files, operate security systems and ensure the casino has adequate electricity.
And behind all those systems is Adam Gruszcynski.
Gruszcynski, who earned an associate degree in MATC's Microcomputer Specialist program in 2006, has worked at the casino for 15 years, and in June 2023 was named director of information technology.
As director, he oversees nearly 100 computer applications that control the casino, hotel, parking lots, lounges, restaurants and gift shop. Gruszcynski leads a staff of 45 employees who ensure everything on the sprawling Menomonee Valley property runs smoothly, safely, securely, legally and, maybe most importantly, continuously — 24 hours a day, 365 days a year.
"This industry is always looking to become more efficient, to provide better service and come up with new experiences for our guests," Gruszcynski said. "You have to like being busy because we never stop."
Fascination with technology
Gruszcynski was born and raised in Cudahy. He fell in love with technology at an early age and took every computer and keyboarding class he could at Cudahy High School. He also attended a computer camp sponsored by MATC.
"I couldn't learn enough about computers," Gruszcynski said. "By the time I graduated high school (in 2002), I knew I wanted to work with computers and the sooner, the better.
"I knew a traditional four-year college wasn't for me," he added. "MATC aligned more with what I wanted to do. I was more concerned about the technical, and at MATC, I certainly got the technical."
At the college, he learned about network operating systems, security and emerging information technologies. He interned at the Milwaukee Journal Sentinel, working at the newspaper's IT help desk.
"I would learn things in the classroom, and days later I would be putting them to use in the real world," he said.
After earning his MATC degree in 2006, he took a full-time job at the Milwaukee Journal Sentinel. He spent five years there as a network engineer.
"It was all about getting my foot in the door and learning the industry," he said.
In July 2008, Gruszcynski joined one of his former supervisors from the Milwaukee Journal Sentinel at Potawatomi Casino Hotel. "I was excited and nervous," he said. "I didn't know the gaming industry. It was a whole new chapter in my life."
As a network administrator at the casino, he supported network resources and ensured stable, efficient and secure delivery of all information technology systems to casino users. This included installing, configuring, administering, maintaining and fine-tuning network infrastructure and server platforms across the organization.
In January 2022, Gruszcynski became information technology security manager, responsible for reducing cyber risk at the casino and keeping all guests, employees and assets safe and secure from threats.
That year, Gruszcynski worked on three major projects at the casino: replacing the systems that run the gaming floor at Potawatomi Casino Hotel's Carter location near Green Bay so they matched Milwaukee's systems, helping to open a sports book in the Milwaukee casino, and getting We Energies to supply more power to the Milwaukee location. That move required all electronic games in the facility to shut down for a day and then be rebooted.
Adam Gruszcynski's team supports Potawatomi Sportsbook.
"All of those projects went off without a hitch," Gruszcynski said. "I believe I was doing things that needed to get done, and people were noticing that."
He also enhanced his knowledge by participating in a mentoring program hosted by the Multi-State Information Sharing and Analysis Center (MS-ISAC), a national group of technology professionals. Gruszcynski was paired with Brent Hutfless, executive director of IT security for Wind Creek Hospitality, which operates casinos in Alabama, Florida, Pennsylvania and the Caribbean.
"Adam has many traits one finds in successful people. He taps into his education, experience and soft skills to communicate competent strategies and create the relationships he needs to achieve business goals," Hutfless said. "Adam is a man of fairness and integrity and is personable and warm, all traits which come through in his personal and online dealings.
"Adam is a natural leader, talented, a great communicator and charismatic, a combination that is something of a rarity in the tech field."
When the casino's previous IT director retired in the fall of 2022, Gruszcynski got the job.
Being in charge
As director, Gruszcynski strives to create a welcoming, professional working environment for his employees. He fully supports his workers enhancing their skills and acquiring new ones. He plans to expand the team as Potawatomi Casino Hotel adds more games and new attractions.
The casino and hotel recently completed the first phase of a $190 million expansion, renovated the casino's second floor and partnered with Paul Stanley and Gene Simmons from the rock band KISS to open Rock & Brews. The renovations also include the opening of Cream City Coffee and a retail store, along with adding over 300 new slot machines, which now makes Potawatomi Casino Hotel one of the largest casinos in the Midwest.
"This is a really great place to work. There is so much going on right now," he said. "We're doing our best to stand out in the market as a premier place to work in this field."
I would encourage anyone to go to MATC, a technical college or community college because they are more in tune with giving you the skills you need on day one to have a fighting chance to succeed.
To recruit promising IT talent, Gruszcynski maintains a constant and visible presence on LinkedIn, attends career fairs, and speaks to area high school and middle school students. He recently spoke at i.c. stars Milwaukee, an immersive, technology-based leadership development program for young adults.
"I have received the benefit from working with some really great people and learning from them. I've had some wonderful mentors. So now it's my turn, and I want to try and give back as much as I can," he said.
After being named director, he volunteered for a leadership position on the Tribal Information Sharing and Analysis Center (Tribal-ISAC), a national gaming group that discusses cyberthreats, threat prevention and security.
Gruszcynski, who lives with his wife and two children in South Milwaukee, also supports MATC and the work the college is doing to transform lives.
"I believe technical colleges are more in tune with the community. They make a better pipeline to what is needed most and are attuned to what businesses want and can adapt quicker," he said. "I would encourage anyone to go to MATC, a technical college or community college because they are more in tune with giving you the skills you need on day one to have a fighting chance to succeed."